Client Engagement Manager

LAC Federal is seeking a Client Engagement Manager (CEM) available in the Washington DC Metro Area.

Responsibilities of this position include owning and cultivating client relationships for assigned clients through regular communication and interacting with company employees at client sites.

The CEM will oversee multiple client projects at one time, proactively monitor staff performance, manage project costs, identify and pursue new business opportunities at existing clients.

This position is hybrid (~75% remote and ~25% client/employee facing) with a firm expectation of regular visits to client sites throughout the Washington DC Metro Area.

A corporate office is available in the Metro Center in downtown Washington DC, and another corporate office is available in Rockville, MD. This is a full-time permanent position with benefits.

We do not offer relocation for this role.

Candidates must live within the Washington DC Metro Area and must have access to transportation to visit client sites on an as needed basis.

Responsibilities

Project/Program Management Duties:

• Maintain proactive and positive relationships with assigned clients, correcting all issues related to the contract and regularly conducting regular on-site meetings with Contracting Officers (KO), Contracting Officer’s Representative (CORs) and client Program managers to measure contract progress
• Manage all assigned employees including regular on-site check-ins to monitor employee performance, recruiting efforts, employee reviews, and corrective actions
• Address and resolve customer and employee issues in a timely and professional manner, serving as a trusted point of contact to ensure effective communication, conflict resolution, and continued contract performance and employee satisfaction
• Drive employee engagement and cultivate strong culture across company contracts
• Liaison between on-site clients and corporate functions (i.e. finance, HR)
• Assist in the review and processing of timecards weekly and invoices each month
• Manage contract deliverables by proactively managing project staff to achieve deliverables as outlined in the scope of work

Recruiting/Hiring Duties:

• Assist the recruiting team with filling open positions, serving as liaison between client needs and recruiting team
• Engage directly with clients to present qualified candidates for client review and approval in support of open positions
• Source, screen, interview, and evaluate candidates for current and future openings supporting customers and business initiatives
• Work closely with candidates to update and tailor resumes to highlight relevant experience aligned with contract Labor Category (LCAT) requirements and contract requirements
• Coordinate and attend interviews between clients and candidates being considered for contract positions
• Assist with new hire onboarding activities, including coordinating background checks, security paperwork, fingerprinting, and follow-up actions to support timely security clearance and suitability approvals
• Serve as a liaison between candidates, clients, and internal teams throughout the onboarding and security vetting process

Business Development/Sales Duties:

• Identify opportunities for contract growth, recompetes, and new business pursuits in partnership with Business Development and recruiting leadership
• Support capture and proposal efforts by identifying staffing solutions, recruiting strategies, and qualified candidate pipelines for prospective opportunities
• Actively identify and pursue growth opportunities at assigned agencies and support proposal efforts as needed

Requirements

• Bachelor’s Degree
• At least 3 years of working experience, with at least 1-2 years of experience in a client facing and federal project management role
• Experience supporting federal staffing, recruiting, onboarding, or workforce management activities
• Ability to manage multiple priorities in a fast-paced government contracting environment
• Strong interpersonal and client facing skills
• Ability to build relationships with federal clients and manage both on-site and remote employees
• Excellent organizational skills, time management and strong communication

Preferred Qualifications

• Experience in a client facing role within the federal space
• Preliminary knowledge of federal contracting
• Strong preference for a background in libraries, archives and museums
• Experience supporting cleared personnel onboarding and federal security/suitability processes
• Established network of candidates within federal contracting, libraries, archives, records management, museums, or related professional services sectors
• Demonstrated experience managing multiple teams and projects
• Business development experience

Physical Requirements

• Ability to work for extended periods on a computer in a remote setting.
• Ability to sit or stand for prolonged periods while completing daily duties.
• Ability to lift and carry light items (up to 10–15 lbs.) as needed.
• Ability to travel within the Washington DC Metro Area for client site visits and meetings.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long-Term Disability
• Training & Development