What are the responsibilities and job description for the Front Office Coordinator position at Labyrinth Medical Solutions?
About the Role:
We are seeking a Front Office Coordinator to join our team at MaxHealth-Elevate! This role is essential in ensuring the smooth and efficient operation of our front office while delivering outstanding patient experiences under the supervision of the Front Office Lead. The ideal candidate will be the first point of contact for clients and visitors, ensuring a welcoming and efficient front desk experience. Your core skills in customer service, phone etiquette, and computer literacy will be essential in managing multi-line phone systems and handling data entry tasks. This role requires strong organizational skills and attention to detail, contributing to the smooth operation of our office and fostering positive relationships with clients and staff alike.
Responsibilities:
- Contribute to daily front office operations to maintain an organized and efficient workflow.
- Greet and assist patients with a warm, professional, and welcoming demeanor.
- Manage incoming and outgoing phone calls, ensuring prompt and courteous communication.
- Be the expert in patient offerings and answer questions about our services.
- Perform data entry tasks with accuracy, maintaining organized records and files.
Requirements:
- Strong computer literacy, including proficiency in Microsoft Office Suite.
- Excellent customer service skills with a friendly and professional approach.
- Strong organizational skills with the ability to prioritize and follow through on tasks.
- Accurate data entry skills with great attention to detail.
- Minimum of 1 year front office experience in a healthcare setting.
- Familiarity with EMR (Electronic Medical Records) systems, eCW a plus.
- Experience with provider scheduling.
- Ability to handle phone calls professionally and follow proper phone etiquette.
- A compassionate and empathetic approach to patient care.
- Strong teamwork and collaboration skills.
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
We are an equal opportunity employer and value diversity. All employment is decided on the basis of qualifications, merit, and business need.
Job Type: Full-time
Benefits:
- Dental insurance
- Vision insurance
- Health insurance
- Life insurance
- Paid time off
Schedule:
- 40 hours per week
- Monday to Friday
- Evening and weekend rotation
Work Location: In person
Our company websites:
MaxHealth Family, InternalSports Medicine
Elevate Brain InjuryMental Health | Compassionate Care
MaxHealth DPC