Technical Trainer

Technical Trainer Wilmington, DE, US 30+ days ago Requisition ID: 1011 Responsibilities and Expectations: Delivering in person and virtual instructor-led training sessions to LabWare customers and team members. Ability to present training classes that range from ninety minutes to a five-day class (eight hours each day) with 2 to 500 trainees in attendance. Developing, testing and maintaining training software, course material, exercises, assessments and documentation. Editing and standardizing training materials prepared by other team members. Maintain a high level of LabWare product knowledge expertise including new product development with limited documentation available. Become and remain well informed on LabWare best practices. Staying up to date on new training concepts and methods. Performing administrative follow-up tasks and activities. Installing and troubleshooting training software in LabWare’s Training Center, onsite at customer training classes and within Amazon Workspaces (AWS). Technical Skills: 3+ years of software product training experience. A strong knowledge of the LabWare product suite is preferred. Proficiency in Microsoft Office products (PowerPoint, Word, Excel, Access). Technical zeal to gain independent experience with the LabWare product. Exposure to laboratory workflow or business experience related to use of the LabWare product is preferred. Ability to perform basic technical troubleshooting. Knowledge of E-Learning technology and preparation. Additional Requirements and Soft Skills: Bachelor of Science degree or higher. Ability to conduct instructor-led in-house, on-site and on-line training sessions. Valid Driver’s License is required. This position requires an average of 50% overnight travel throughout North America. It is possible that travel could span multiple consecutive weeks which could include a weekend stay. Travel outside of North America may be required. Must be able to drive to local customer sites as well as fly to non-local customer sites. Ability to accommodate schedule flexibility. Strong verbal, presentation and teaching skills. Strong customer service skills, self-motivated, and dedicated. Strong analytical and problem-solving skills. Strong computer skills. Adept in self-learning. Positive attitude, ability to motivate learners and establish credibility. Excellent organizational, time management and follow through skills. Outstanding interpersonal and communication skills, both verbal and written. Ability and willingness to work independently and with a team. Ability to identify training techniques that are effective for varying trainee levels and skills in each class and to adjust accordingly. Good Corporate Citizenship: Professionally represent LabWare at customer site (image and conduct). Ability to exercise discretion and maintain client and personnel confidentiality. Achieve and retain LabWare Consultant Certification. Maintain training record. Dedicated LabWare employee. Committed to LabWare Mission Statement and Values. Timely submission of Time/Expense/Status Report.