What are the responsibilities and job description for the Field Services Engineer position at Labthink International, Inc.?
Field Service Engineer – Advanced Laboratory Instrumentation
Travel North America. Solve Complex Problems. Represent World-Class Technology.
You're the engineer everyone calls when the problem is too difficult to solve. Must be open to relocating to the Boston, MA area,
You enjoy taking things apart, understanding how they work, and finding solutions that others miss. You like working directly with customers, solving technical challenges, and seeing the results of your work firsthand.
If that sounds like you, we'd like to talk.
Labthink International is a global leader in laboratory testing instrumentation used by the world's largest packaging, food, pharmaceutical, medical device, chemical, and consumer products companies. Our instruments help manufacturers improve product quality, reduce waste, extend shelf life, and accelerate the development of more sustainable packaging.
As demand for advanced materials and sustainable packaging continues to grow, so does our business. We're expanding our North American Service Team and are looking for a Field Service Engineer who wants more than just another service job.
Why Engineers Join Labthink
This is not a job where you'll perform the same repair every day.
One week you might install a new Oxygen Transmission Rate Analyzer for a Fortune 500 food manufacturer. The next week you could be troubleshooting a tensile tester at a pharmaceutical company, calibrating equipment at a medical device manufacturer, or training engineers at a research laboratory.
Every customer is different.
Every application is different.
Every week presents a new technical challenge.
If you enjoy learning, solving problems, and working with sophisticated technology, you'll feel right at home.
What You'll Work On
You'll install, commission, calibrate, troubleshoot, repair, and maintain advanced laboratory instrumentation, including:
- Oxygen Transmission Rate (OTR) Analyzers
- Water Vapor Transmission Rate (WVTR) Analyzers
- Gas Permeability Testers
- Universal Tensile Testers
- Heat Seal and Hot Tack Testers
- Friction and Peel Testers
- Thickness Testers
- Thermal Shrink Testers
- Impact Testers
- Other precision laboratory instruments
You'll become the technical expert customers rely on to keep their laboratories operating at peak performance.
A Typical Week Could Include
Monday
- Travel to a customer site and commission a new laboratory instrument.
Tuesday
- Train laboratory technicians on instrument operation and best practices.
Wednesday
- Troubleshoot an electromechanical issue and restore production.
Thursday
- Perform preventive maintenance and calibration to maximize instrument performance.
Friday
- Return home after helping another customer improve quality, productivity, and reliability.
No two weeks are exactly alike.
What You'll Do
- Install, commission, troubleshoot, and repair sophisticated laboratory testing equipment.
- Perform preventive maintenance and calibration services.
- Diagnose electrical, mechanical, pneumatic, and software-related issues.
- Train customers on proper operation and maintenance.
- Maintain accurate service reports and documentation.
- Manage service inventory to maximize first-time fix rates.
- Promote service agreements, upgrades, and new equipment opportunities.
- Work closely with Engineering, Technical Support, Sales, and Applications teams.
- Deliver an outstanding customer experience on every visit.
You're Probably Someone Who...
- Enjoys traveling and see new places
- Loves solving difficult technical problems.
- Enjoys working independently.
- Takes pride in fixing equipment correctly the first time.
- Likes working with customers.
- Enjoys learning new technologies.
- Can explain technical concepts clearly.
- Is organized and self-motivated.
- Wants a career—not just another service position.
What You'll Need
- Associate's degree (or higher) in Electronics, Mechanical Engineering Technology, Mechatronics, or a related technical discipline.
- Strong electromechanical troubleshooting skills.
- Experience using diagnostic equipment such as multimeters, oscilloscopes, and other electronic test instruments.
- Excellent communication and customer service skills.
- Valid driver's license.
- Valid passport.
- Ability to travel approximately 70% throughout North America with occasional international travel.
- Ability to occasionally lift up to 50 pounds.
- Ability to stand, kneel, and work around laboratory equipment for extended periods.
When you're not traveling, you'll work from our Medford (Boston), Massachusetts headquarters.
Why You'll Love This Role
You'll work with cutting-edge laboratory instrumentation used by many of the world's most respected manufacturers.
You'll receive extensive factory training and ongoing technical development.
You'll be trusted to manage your own schedule while enjoying the variety that comes with visiting customers across North America.
You'll work alongside experienced engineers, applications specialists, and one of the strongest aftermarket support teams in the industry.
Most importantly, you'll build expertise that is highly valued throughout advanced manufacturing and laboratory automation.
Compensation & Benefits
We believe exceptional engineers deserve exceptional support.
We offer:
- Highly competitive salary
- Performance bonus
- Comprehensive medical insurance
- Dental insurance
- 401(k) with company match
- Paid travel expenses
- Factory training and professional development
- Company-provided tools and equipment
- Career advancement opportunities
- Paid vacation and holidays
A Stable Company with a Long-Term Vision
Labthink is a global technology company serving customers in more than 120 countries.
Our commitment extends far beyond quarterly results. We invest continuously in innovation, research and development, customer support, and our people. With more than 150 patents and decades of engineering expertise, we're building the next generation of laboratory testing technology while creating long-term career opportunities for our employees.
If you're looking for a career where every day brings a new challenge, where your technical skills are appreciated, and where you'll represent some of the most advanced laboratory instrumentation in the world, we'd love to hear from you.
Join Labthink and help manufacturers around the world improve quality, reduce waste, and advance the future of sustainable packaging and materials testing.