What are the responsibilities and job description for the Sales Support Specialist position at Labsphere, Inc.?
Summary: The Sales Support Specialist provides pre-sales technical expertise and post-sales support to Labsphere customers and the sales team. As a key member of the sales team, you will strive to create the best customer experience possible by quickly resolving custom issues and providing in-depth knowledge of Labsphere products and technologies.
The successful candidate will have:
- High initiative and sense of urgency
- Energetic and goal/results oriented
- Strong problem-solving skills, technical and analytical aptitude
Responsibilities: The Sales Support Specialist is responsible for general sales and support tasks, and coordinating technical tasks with Labsphere engineering and operation groups in the following areas:
Pre-Sales
- : provide customers with the necessary product information and documentation to allow for informed and educated purchasing.
- : develop and triage new sales opportunities which come in through email, the website, or sales phone line.
- : take the lead on component and small custom quotes, and support sales managers and engineering on more complex quotes.
Post-Sales
- : take the lead on post-sales support tasks, often coordinating with the engineering and operations groups.
- : triage and coordinate the resolution of customer issues to a successful resolution.
- : improve the customer’s post-sale experience by assisting with first-time setup and use of Labsphere products.
- : provide customers with necessary documentation to allow for proper use of Labsphere products.
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform the above tasks satisfactorily, with a desire to be part of a dynamic sales team. The successful candidate must also have:
- 3-5 years technical experience with a strong interest in helping customers.
· Technical degree with a concentration in science or engineering from a technical school, college or university.
- Experience in one or more of the following markets: Physics, Aerospace, Automotive, Analytical Instruments, Lighting, Optical & Laser.
- Demonstrated superior interpersonal skills with excellent phone, verbal and written communications.
- Familiarity with ERP and CRM platforms.
COMPENSATION:
Position qualifies for a base variable (commission) salary structure.
Benefits:
- 401(k)
- 401(k) 5% Match
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Tuition reimbursement
- Vision insurance
Work Location: In person