Apprentice Phlebotomy Technician

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Join the team at Banner Wyoming Medical Center in Casper, WY and do good work on behalf of better health in this amazing Apprentice Phlebotomy position. This is a fulltime opportunity and pay will increase upon program completion.

POSITION SUMMARY

The Phlebotomist Apprentice is a technical skill-based apprenticeship that provides phlebotomy students the ability to learn and develop on the job training for phlebotomy. Our phlebotomists represent the face of Sonora Quest Laboratories to patients who come for routine and health decision base laboratory work. This role collects quality blood samples from patients and prepares those specimens for lab testing. This role assists teams in Patient Service Centers, Hospitals, or in doctor’s offices to meet patient demand during peak hours of the day or when or where business needs dictate once the student has completed educational and didactic training for specimen collection.

The Phlebotomist-Apprentice role has direct contact with patients and creates an atmosphere of trust and confidence while explaining procedures to patients and drawing blood in a safe and accurate manner. The Phlebotomist Apprentice demonstrates behaviors based on Sonora Quest values, focusing on empathy, process excellence, confidentiality, and accuracy of patient information. This position may also perform specified analytical testing as assigned. Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards.

CORE FUNCTIONS

1. To include the following: 1) specimen collection 2) general laboratory specimen processing or 3) referral laboratory processing. In doing so, ensuring correct patient and specimen identification and specimen integrity by using appropriate techniques for all age criteria as required. Verifies patient demographics, location, physician data, tests requested, time and date of collection, appropriate clinical information, and all other pertinent data found on requisitions as required for processing and billing. Verifies accuracy of entered information. Verifies appropriateness of specimens received. Aliquots and labels specimens according to established departmental procedures and practices, delivers specimens to the technical area in a timely manner and / or performs initial processing and preparation of samples for transport. Performs “Triage” process as needed within Patient Service Centers. Enters data accurately

2. Focuses on quality by assuring that all work performed is accurate and complete. Completes documents legibly and accurately per site protocol. Follows established methods and practices. Maintains familiarity with departmental procedures. Uses appropriate documentation to record communications. Initiates computer generated reports as required for patient reporting and quality assurance monitoring. Maintains acceptable specimen rejection rates and meets the departmental standards for productivity and quality as currently defined.

3. Participates in departmental financial responsibilities through the appropriate use of supplies and materials. Avoids excessive waste. Participates in department initiatives to reduce costs and improve service. Basic knowledge of billing. Commitment to error free work environment.

4. Assures an exceptional customer experience through communication that reflects the highest standards of service to the customer, both internal and external, with a focus on compassion, empathy and professionalism. Interacts with co-workers with an emphasis on teamwork where together they prioritize an exceptional patient and client experience. Resolves basic service issues. Remains current with internal/external communications, i.e. e-mail, newsletters, etc. Increased knowledge of laboratory terminology.

5. Acknowledges and understands the importance of ‘Patient Rights’ and privacy (HIPAA). Promotes, supports and exhibits behavior consistent with the Mission, Vision, and Values of Laboratory Sciences of Arizona and customer-focused care.

MINIMUM QUALIFICATIONS

• Minimum age requirement of 18.

• Must be a high school graduate or have achieved equivalency through the GED exam.

• Good reading, writing and math abilities.

• Good organizational skills.

• Basic computer skills.

• Position may require ADHS Fingerprinting Certification or the ability to obtain fingerprint certification.

• Good customer service or patient service abilities.

PREFERRED QUALIFICATIONS

• Bilingual (Spanish/English) skills.

• Customer service in a retail or service environment.

• Keyboard/data entry experience.

• Additional related education and/or experience.

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