EMPLOYMENT PROGRAM SPECIALIST 3 - 07072026- 78926

Job Information

State of Tennessee Job Information

LOCATION OF (5) POSITION(S) TO BE FILLED: DEPARTMENT OF LABOR & WORKFORCE DEVELOPMENT, MAURY COUNTY, SHELBY COUNTY, KNOX COUNTY, DAVIDSON COUNTY, MADISON COUNTY

For more information, visit the link below:
https://www.tn.gov/workforce/careers.html

Qualifications

Education and Experience: Graduation from an accredited college or university with a bachelor's degree in human services, Social Work, Business Administration, or a related field; or equivalent work experience. A minimum of 2 years of experience in a role involving direct public engagement, customer service, or workforce development.

Substitution of Experience for Education: Experience in a customer service-related field such as, social service, community development, and retail customer service may be substituted on a year for year basis.

Necessary Special Qualifications: Possession of a valid motor vehicle driver's license

Overview

Responsible for specific program areas including: SNAP Employment & Training (E&T), RESEA (Reemployment Services and Eligibility Assessment), H-2A Housing Inspection, Wagner-Peyser via a Mobile Career Coach to support statewide workforce initiatives through direct service delivery, program administration, outreach, compliance, and partnership coordination. Positions require flexibility, mobility, and able to drive and operate a 27 ft or 34 ft truck/RV type vehicle.

Responsibilities

• This position is responsible for working varied hours (morning or evening) for events including occasional weekends
• mandatory travel throughout Regions of Tennessee
• Possibility of being deployed under the direction of the Commissioner or Governor during natural disasters

Competencies (KSA's)

Competencies:
1. Customer Focus
2. Collaborates
3. Tech Savvy
4. Communicates Effectively
5. Drives Results

Knowledges:
1. Law and Government
2. Personnel and Human Resources
3. Information Technology
4. Customer and Personal Service
5. Administration and Management

Skills:
1. Active Learning and Listening
2. Service Orientation
3. Complex Problem Solving
4. Coordination
5. Critical Thinking

Abilities:
1. Written Comprehension
2. Deductive Reasoning
3. Inductive Reasoning
4. Problem Sensitivity
5. Information Ordering

Tools & Equipment

1. Personal Desk/Laptop
2. Cellular Phone
3. Printer
4. Portable Monitor
5. Portable Scanner

TN Driver Standards

State of Tennessee positions that may involve driving responsibilities require candidates to meet the following minimum driver qualifications:

• A valid driver's license
• For the past five years, the candidate's driver record must not have record of the following violations: driving under the influence (DUI), reckless driving, license suspension for moving violations, more than 4 moving violations.

Please include your Driver's License Information under the Licenses and Certifications section of your application.

**Agencies may allow an exception based on other factors.