What are the responsibilities and job description for the Desktop Support position at LaBine & Associates?
Key Responsibilities:
Qualifications:
- Deskside and remote technical support for company users.
- Level 2 escalation point for IT Help Desk incidents, ensuring timely resolution while meeting established service level agreements (SLAs).
- Support and troubleshooting hardware, software, and connectivity issues involving desktops, laptops, printers, mobile devices, docking stations, VPN, IP telephony, and related peripherals.
- Install, image, configure, deploy, and maintain Windows workstations while installing approved software and performing routine maintenance.
- Support software applications.
- Set up and support new employee workstation.
- Maintain accurate documentation of incidents, assets, and resolutions.
Qualifications:
- Associate degree in Information Technology or an equivalent combination of education and experience.
- 6 years of desktop support experience
- Strong knowledge of Microsoft Windows operating systems and Microsoft 365 applications, including Outlook, Word, Excel, and PowerPoint.