What are the responsibilities and job description for the End User Support Specialist position at LaBella Associates?
We are currently hiring an End User Support Specialist to expand our IT Department End User Support team. This position will be a part of our End User Support Helpdesk team and will assist employees with personal computer, software, and other issues for our 30 office locations throughout the USA and Europe.
The IT Department at LaBella provides network, hardware, software, and overall IT and Design Tech services to the entire LaBella organization, including all LaBella companies. Successful candidates shall be trustworthy, have positive attitude, and be self-motivated with the willingness to learn and continue building their knowledge.
Duties:
- Troubleshoot and document issues using the Helpdesk ticketing system to help users resolve computer and software issues
- Build and configure workstations as needed
- Support all offices, some travel between offices will be required
- On-call hours may be required
- Perform other IT tasks as designated
- 3-5 years' experience with desktop/end-user support
- IT certifications desirable
- Proficient in Windows OS, MS Office 365, Active Directory, MS NTFS
- Familiar with MS Teams, Zoom, WebEx, SharePoint and other video conferencing and file sharing apps
- Autodesk and Deltek experience desirable
- Experience with Manage Engine suite of products desirable
- Experience imaging machines prior to deployment, re-imaging upon equipment return
- Strong communication skills, attention to detail, and the ability to troubleshoot with IT challenged users
- Strong organizational skills
Salary Range: $65,000 - $75,000
The specific salary offered may be influenced by a variety of factors including but not limited to the candidate's relevant experience, education, and work location.
Body, mind, and wallet—LaBella's benefits support a holistic approach to your health and wellness, creating the foundation for physical, mental, and financial well-being. Our benefit offerings cover the must-haves (healthcare and retirement), the just-in-cases (insurances and employee assistance programs), and the cherry-on-tops (fitness reimbursements, year-end incentive pay, and tuition assistance). Visit our website for more details on benefits listed below.
o Flexible Work Schedule
o Health/Dental Insurance
o 401k Plan with Employer Match
o Short & Long Term Disability
o Profit Sharing
o Paid Time Off
o Leadership Development Program
o Fitness Reimbursement
o Tuition Reimbursement
o Referral Bonus Program
o Wellness Program
o Team Building Events
o Community Service Events
Salary : $65,000 - $75,000