Customer Service Support Representative

This is an onsite position located in Englewood - 8490 Upland Drive

Are you organized, accountable, and have always gone the extra mile to make sure things are done right? Imagine the impact those skills can have in ensuring the accuracy of millions of healthcare tests, every month.  If you share our passion for strengthening physician care, please apply for the Specimen Management Specialist position!

Labcorp is seeking a dedicated and motivated individual to join their Specimen Management team in Englewood, CO 

**Pay Range: $20.00-$23.00

Job Window Closes 11/15/25

All job offers will be based on a candidate’s skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. (Remove for non-pay transparency states)

Work Schedule: Up to 20 hours/week for needs of business

Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan.  Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, please click here. 

Job Responsibilities:

• Act a liaison between the lab, clients, and patients.
• Resolve internal & external customer requests via calls, instant messenger & email communications
• Communicates with customers in respectful and professional manner.
• Work in multiple databases to research complex issues and questions.
• Provide customer education and information as needed.
• Review test forms for accuracy and report any discrepancies.
• Prepare and triage specimens for analysis.
• Accurately identify and label specimens.
• Pack and ship specimens as necessary.
• Prepare and store excess specimen samples.

Requirements:

• High School Diploma or equivalent required
• Associates degree or higher is preferred
• Prior medical/clinical laboratory experience is preferred
• Familiarity with laboratory operations as well as policies and procedures is preferred
• Must have customer service experience
• Excellent communication skills; both written and verbal
• Comfortable handling biological specimens
• Ability to accurately identify specimens
• Experience working in a team environment
• Strong data entry and organizational skills
• High level of attention to detail
• Proficient in MS Office
• Ability to lift up to 40lbs.
• Ability to pass a standardized color blind test

If you're looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference, apply today!

Labcorp is proud to be an Equal Opportunity Employer:

Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law. 

We encourage all to apply

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Salary : $20 - $23