What are the responsibilities and job description for the Ecommerce Operations Assistant position at Lab Supply?
About Lab Supply
Lab Supply is the largest Purina dealer in North America, with a rapidly expanding ecommerce presence across Amazon, Walmart, and Shopify. We specialize in animal feed and laboratory supplies and are currently onboarding additional major market-leading brands. Our operations span multiple warehouses nationwide and a 3PL partnership. With nearly 100% year-over-year growth on Amazon, we’re scaling fast and looking for an Ecommerce Operations Assistant that can support our ecommerce team with day-to-day tasks, vendor ordering, customer service, and order fulfillment, as we continue to grow.
Role Overview
The Ecommerce Operations Assistant will support the operations team across a variety of functions—from helping process and track orders to managing customer inquiries across Amazon, Walmart, and Shopify. This is an entry-level role with opportunities for growth. No prior ecommerce experience is required, but strong computer skills, attention to detail, and a willingness to learn are essential. We’re looking for someone reliable, extremely organized, upbeat, has the ability to ruthlessly prioritize tasks, who thrives in a fast-paced environment, and enjoys working with both data and people.
This is a great opportunity to gain hands-on experience and develop valuable skills by working closely with a team of ecommerce experts. You’ll be exposed to the inner workings of high-volume ecommerce operations and learn best practices that can help launch a career in online retail, logistics, or operations management. Full training will be provided.
Key Responsibilities
● Place weekly vendor orders for 20 brands across dozens of plants based on inventory, sell-through rate, order
lead time, and other variables.
● Forecast sales and orders based on seasonality, advertising, and Featured Offer availability.
● Provide customer service support on Amazon and Walmart by responding to messages, phone calls, resolving
issues, and ensuring customer satisfaction.
● Process customer returns.
● Monitor seller feedback and reviews; open cases to dispute unfair or incorrect feedback
● Order shipping boxes for all warehouses.
● Organize and distribute printed shipping labels to the correct fulfillment personnel.
● Assist with FBA prep and completion as needed (labeling, boxing, packing).
● Support the operations team in order distribution, shipment planning, and inventory tasks.
● Maintain detailed records of customer issues, resolutions, and ongoing case statuses.
● Support review of FBA and FBM performance metrics and flag issues to the team.
● Learn and use platforms like ShipStation, Amazon Seller Central, and Walmart Seller Center.
● Other duties as assigned.
Skills & Qualifications
Required:
● Bachelor’s Degree (Preferably in Business, Accounting, Finance, etc.)
● Comfortable analyzing data to make informed purchasing decisions.
● Proficiency with Microsoft Excel, Word, and Google Workspace (Docs, Sheets)
● Exceptional written and verbal communication skills
● Strong organizational skills and attention to detail
● Effectively manage conflicting priorities
● Ability to work onsite full-time, with rare weekend availability (WFH)
● Comfortable in a fast-paced, multitasking environment
● Eagerness to learn and take on new responsibilities
● Reliable, punctual, and professional in conduct
Preferred:
● Experience working in ecommerce or retail (Amazon, Walmart, Shopify, etc.)
● Familiarity with online customer service platforms
● Previous experience in a fulfillment, warehouse, or fast-paced office environment
● Comfort using software tools like ShipStation or Amazon Seller Central
Soft Skills & Team Fit
● People-oriented with a positive, customer-first attitude
● Adaptable and quick to learn new processes and systems
● Proactive problem-solver who brings solutions, not just problems
● Self-starter who can manage tasks independently
● Strong team player who communicates clearly and effectively
● Calm under pressure and able to maintain focus during busy periods
● Actively looking to improve, streamline, and grow within the role
Benefits
● Paid time off
● Employer sponsored health insurance
● 401K Retirement plan
● Onsite position with flexible daily start/end times
● Growth potential and opportunities for internal advancement
● Work with, and learn from, a collaborative and supportive team in a growing company