What are the responsibilities and job description for the Dispatcher position at Lab Express, Inc.?
Position: Dispatcher
Location: Eads, TN
Company: Laboratory Express
About Us
We are a fast‑growing medical logistics provider committed to delivering reliable, efficient, and time‑critical transportation services. Our team coordinates daily vendor operations to ensure timely, accurate, and professional pickup and delivery support for our customers.
We are seeking a detail‑oriented and motivated Dispatcher to join our operations team. In this role, you will coordinate orders, flight schedules, and dispatch routes. Communicating with customers, vendors, and operations personnel to keep operations running smoothly.
Key Responsibilities
- Receive, schedule, and dispatch orders to vendors based on service expectations.
- Monitor vendor activity, track route progress, and update status information in company systems.
- Provide real‑time support to field operations via phone, computer, and app communications.
- Communicate delivery updates, delays, or issues to customers, team members, and leadership.
- Ensure accurate recordkeeping of orders, routes, and delivery documentation.
- Resolve route challenges by rerouting or reallocating drivers as needed.
- Complete daily, weekly, or customer‑specific reporting.
- Maintain a professional, positive customer service experience in all communications.
- The weekly schedule is Monday, Tuesday, Thursday, and Friday from 2:00 PM–10:30 PM, and Wednesday from 12:00 PM–8:30 PM.
Qualifications
- High school diploma or equivalent required.
- Prior experience in dispatching, logistics, transportation, or customer service preferred.
- Strong computer skills, including Microsoft Office and web‑based dispatching tools.
- Excellent communication skills with the ability to multitask in a fast‑paced environment.
- High attention to detail and strong organizational skills.
- Ability to remain calm, patient, and solution‑focused under pressure.
- Reliable, responsible, and committed to professional conduct.
- Ability to manage multiple software platforms simultaneously.
Typical Working Conditions.
Lab Express dispatchers work in a climate-controlled call center environment, often requiring flexible shifts, including evenings, weekends, or holidays to cover 24/7 operations.
Why Join Us?
We are a fast-growing medical logistics company with opportunities for advancement for individuals who excel. Join a team where your contributions directly support operational success and customer satisfaction.