B2B - Cannabis Terpene Account Manager

BEFORE YOU APPLY — PLEASE READ

To be considered for this position, your resume must include complete date ranges (month and year) for all education and work history entries. This includes start and end dates for every position held and a graduation year for all degrees completed.

Resumes missing dates for any role or degree will be automatically disqualified from consideration, regardless of experience level or qualifications.

This requirement exists because we use work history tenure and career progression as part of our screening process. Incomplete information cannot be evaluated.

ACCOUNT MANAGER

Relationship Management & Customer Retention - Reserve Revenue Sales System

COMPANY OVERVIEW

Lab Effects is a cGMP-, HACCP-, and ISO-certified laboratory supplying terpene extracts, aromas, flavors, and plant-based therapeutic ingredients to manufacturers globally. The Company supports customers across the cannabis, nutraceutical, wellness, alternative medicine, and consumer packaged goods industries, with distribution into more than 40 countries worldwide.

Lab Effects operates under a structured sales architecture designed to support long-term customer growth while maintaining operational scalability, strong relationship management, and collaborative team success.

WHAT’S IN IT FOR YOU

• Competitive base salary with performance-based commission participation
• Long-term account growth opportunities through Reserve and House account management
• Full Health and Dental coverage available for full-time employees
• Supportive and flexible family-focused culture with additional PTO covered by company beyond typical holidays
• Direct collaboration with leadership, sales, operations, and technical teams
• Professional onboarding and hands-on training within a highly specialized industry
• A collaborative sales structure designed to create alignment between Outside Sales Representatives and Account Managers rather than internal competition
• A professional, thoughtfully designed workspace with high-quality offices and state-of-the-art labs located in the foothills of Golden, Colorado
• Honest, direct management that practices radical candor and supports long-term professional growth and accountability

This role is especially well suited for individuals who enjoy relationship management, organization, customer communication, and building long-term customer trust within a structured, team-oriented environment.

POSITION OVERVIEW

We are seeking a highly organized, relationship-oriented Account Manager to support long-term customer relationships, account retention, and ongoing operational coordination for Reserve and House accounts within the Reserve Revenue Sales System.

This role serves as the primary relationship contact for mature customer accounts after they transition from active sales development into long-term account management.

The position combines elements of:

• relationship management
• customer service
• operational coordination
• account growth support
• consultative communication

This is not a high-pressure outbound cold-calling role. The ideal candidate enjoys building long-term customer relationships, maintaining operational organization, solving problems proactively, and operating within structured systems and collaborative teams.

RESPONSIBILITIES

• Manage ongoing customer communication and relationship continuity
• Coordinate recurring orders, account servicing, and operational follow-through
• Maintain accurate CRM records, notes, reminders, and customer workflows
• Assist customers with product questions, documentation, logistics, and internal coordination
• Support customer retention and long-term account stability
• Identify opportunities for account growth and cross-selling when appropriate
• Coordinate internally with Outside Sales Representatives, operations, technical staff, and leadership teams
• Help ensure mature customer accounts remain organized, responsive, and well-supported over time

COLLABORATIVE SALES STRUCTURE

The Reserve Revenue Sales System is intentionally designed to create collaboration between Outside Sales Representatives and Account Managers rather than competition.

Outside Sales Representatives focus primarily on generating and developing new business opportunities.

Account Managers help preserve, support, and strengthen those customer relationships as they mature.

As accounts succeed:

• customers receive stronger long-term support
• sales representatives continue participating in account success
• Account Managers participate in ongoing account revenue growth

The success of one role supports the success of the other.

COMPENSATION STRUCTURE

This position includes:

• Base salary
• Performance-based commission participation
• Long-term account growth opportunities

Account Managers participate in revenue generated from Reserve and House accounts under management.

Compensation is designed to reward:

• customer retention
• operational consistency
• account stability
• relationship quality
• long-term revenue support

IDEAL CANDIDATE PROFILE

The strongest candidates for this role typically demonstrate:

• Strong relationship and communication skills
• High organizational discipline
• Consistent follow-through
• CRM and workflow management discipline
• Calm problem-solving under pressure
• Comfort coordinating across multiple departments
• Ability to balance customer service with business priorities
• Professionalism, emotional maturity, and adaptability

Candidates with experience in the cannabis, nutraceutical, pharmaceutical, alternative medicine, wellness, flavor/fragrance, or ingredient manufacturing industries are strongly preferred.

POSITION REQUIREMENTS

Applicants should have:

• Experience in account management, customer relationship management, consultative sales, or operational account coordination
• Familiarity with CRM systems and customer workflow management
• Strong communication, organizational, and time management skills
• Ability to operate effectively in a fast-moving, detail-oriented environment
• Professional presentation and communication appropriate for a client-facing role

Educational background or familiarity with:

• cannabis
• terpenes
• chemistry
• biology
• nutraceuticals
• wellness products

is preferred but not required for the right candidate.

COMPANY CULTURE

Lab Effects maintains a performance-driven but highly collaborative culture focused on professionalism, transparency, operational excellence, and long-term growth.

We value:

• accountability
• direct communication
• continuous improvement
• teamwork
• attention to detail
• customer trust

Our work environment is designed to support both high performance and long-term sustainability for employees and customers alike.

POSITION DETAILS

Job Type:

• Full-time

Compensation:

• Base Salary Performance Compensation

Benefits:

• Health insurance
• Dental insurance
• Paid time off
• Employee discounts

Work Location:

• In person — Golden, Colorado

Pay: $40,000.00 - $60,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off

Application Question(s):

• Are you aware this is an in-office position?
• Please share your experience using CRM and invoicing software.
• Briefly summarize in a single sentence how those closest to you describe your personality.
• Where do you live?
• When are you available to start?
• Please share your experience in the cannabis or alternative medicine industries.
• Do you have any general experience with or knowledge of terpenes relating to different cannabis strain varietals?
• Briefly summarize any chemistry and/or biology education background you have, not including prior work history or industry exposure.

Education:

• Bachelor's (Required)

Experience:

• Sales, Accnt Mgmt, or Customer Service: 4 years (Required)

Work Location: In person

Salary : $40,000 - $60,000