What are the responsibilities and job description for the Technical Product Trainer position at Laars Heating Systems Company?
Primary Function:
We are currently seeking a Technical Product Trainer. The Technical Product Trainer is responsible for establishing an effective presence and actively managing and enhancing customer relationships by providing technical training, guidance and support to the applications, sales, and field service processes.
Responsibilities:
- Support the internal and external sales organization by managing the customer relationship through technical training and assistance
- Provide critical input to the product engineering process
- Ensure compliance with warranty and service procedures through on-site customer visits and educational/training activities
- Supports the installation, configuration, and field repair of products, equipment, and systems
- Troubleshoots, investigates, and resolves technical problems that arise during equipment installations
- Provides customer support and training on product and the features of the equipment customers have purchased or plan to purchase
- Host and/or participate in customer factory visits and customer appreciation activities to build positive and deep customer relationships and loyalty
- Facilitates and conducts plant tours for customers, showcasing manufacturing capabilities, quality processes, and product expertise to support sales and strengthen customer relationships.
Job Requirements:
- Associate degree or technical certifications in HVAC/R, mechanical systems, or other related discipline preferred
- 5 years of experience as a technician within related trades
- 5 years of experience in a customer-facing position
- Minimal travel required, less than 10%
About the Company:
Bradford White is a full-line manufacturer of residential, commercial, and industrial water heating, space heating, combination heating, and storage products. Our corporate headquarters is located in Ambler, PA, and we have manufacturing facilities in Middleville and Niles, MI; Monticello, MN; Uxbridge, MA; Rochester, NH; and Princeton and Madison, WI. Our business unit, FloLogic's, assembly operation is in Morrisville, NC and our Canadian headquarters, distribution center and training facilities are located in Halton Hills, Ontario, Canada.
Throughout a proud legacy dating back to 1881, Bradford White Corporation has built a reputation for manufacturing high-quality, high-performance, technologically advanced, and energy-efficient products for the global market. While many companies have shifted production overseas, we remain committed to investing in American manufacturing and craftsmanship. Our company was founded on the pillar of supporting the professionals who install and service our products every day. That’s why our water heaters are available exclusively through the wholesale distribution channel and are designed for professional installation only.
Our essential products continue to support the health, safety, sanitation, and infrastructure of communities and we are a proud five-time recipient of the EnergyStar Partner of the Year Sustained Excellence Award. We are committed to meeting the evolving needs of our customers by continuing to design, engineer and manufacture products that are Built to be the Best®.
To learn more about Bradford White’s rich history, click here: Timeline - Bradford White Corporation