Associate, Client Sales & Service

LA28 does not provide relocation assistance.

LA28 is the independent, non-profit, privately funded organizing committee for the Los Angeles 2028 Olympic and Paralympic Games. We are on a singular mission to create an Olympic and Paralympic Games that celebrate all that this city and country have to offer, delivering an unparalleled experience for athletes, fans, partners and our community.

The 2028 Games mark the return of the Summer Games to the U.S. for the first time in 32 years and Los Angeles’ third time hosting an Olympic Games and first time welcoming the Paralympic Games. This presents the unique and exciting opportunity to celebrate our legacy with the Games and push the Olympic and Paralympic Movements forward, writing a new chapter of Games history in Los Angeles.

Putting on an Olympic and Paralympic Games is a team sport. To build a Games unlike any the world has seen before, we need the best team in place–a team full of diverse perspectives, experiences and expertise. We are guided by the following set of values and behaviors–optimism, integrity, excellence, inclusion, co-creation and boldness–and look forward to hearing about how your past experiences align with them.

Associate, Client Sales & Service:

The Ticketing department is responsible for developing a robust Ticket Sales, Marketing, and Ticket Operations strategy for the Olympic and Paralympic Games. This encompasses maximizing revenue through sold-out and fully attended events, while ensuring accessible pricing and broad access to the General Public.

Reporting to the Sr. Manager of Client Sales & Service for LA28, the Associate, Client Sales & Service, primary focus will be to drive Group Sales for the Olympic & Paralympic Games. This person will also support other Associate and teammates who are the primary point of contact for our Key Stakeholders IOC, IPC, International Federations, Commercial Partners, and more. In addition, assisting with the development of their ticketing programs, management of the Client Ticket Portal, development of Stakeholder and General Public Ticketing Guides, and sourcing added value revenue opportunities.

In addition, this position will be responsible for collaborating with Hospitality, Accommodations, and Partnership functional areas to align on stakeholder engagement strategies and timelines with a heavy emphasis on outbound Group Sales.

Key Responsibilities:

Ticket Strategy Development

• Drive group and incremental ticket sales opportunities for Olympic & Paralympic Games
• Prospect local businesses and entities for group tickets
• Utilize CRM touchpoint campaign to ensure consistency of communication and sales pipeline opportunities
• Proactively communicate with Stakeholders on best practices for program development
• Help lead production of ticket sales guides inclusive of look and feel, key ticket information (e.g., pricing maps, competition schedule, etc.), rules and regulations and overall view for games ticketing process
• Help align ticketing, accommodations, and hospitality overall engagement strategy
• Manage quota of ticket allotment within the seating bowl to maximize public sales inventory and stakeholder satisfaction
  
  

Stakeholders

• Consult and manage Stakeholder ticket allocation request
• Develop stakeholder service level documents and framework, including terms and conditions, return policy, and other key rules for stakeholder ticketing
• Deliver stakeholder ticketing sales plan and timeline
• Work with finance to determine payment process and methods for stakeholders
• Execute and analysis of Stakeholder needs assessment survey
• Proactively resource opportunities for Stakeholder engagement with community partners
• Facilitate a community ticket program that promotes accessibility for Host cities, Venue cities, and wider Los Angeles community
  
  

Client Ticket Portal

• Work with LA28 ticketing partner on functionality of Stakeholders design needs and ticket delivery
• Educate and execute all stakeholder engagement with Client Ticket Portal, including training, servicing, registration, etc.
• Provide inputs on quota & allocation development process
• Enforce rules & regulation requirements for ticket usage & invoice installments
  
  

Background & Qualifications:

• Minimum 3 years of relevant industry experience
• Proficient in Microsoft Office products (Word, Excel, Powerpoint)
• In-depth knowledge of CRM software (Salesforce Preferred)
• Proven success growing revenue in ticketing
• Sales & Service training
• Professional sports background preferred
• Strong analytical skills
• Extremely detail-oriented with excellent organizational and project management skills
• Strong communication, team building, and interpersonal skills
• Well-developed problem-solving skills and ability to work independently to resolve issues
  
  

Physical Requirements And Working Conditions

• Ability to work on-site in an open office environment, based in Los Angeles, CA
• The majority of work will be conducted in an office setting, requiring extended periods of time using computers, phones, and other office equipment 
• Hours of work may vary, including evenings, weekends, and holidays, especially during peak event periods.
  
  

Position Requirements:

Education:

• Bachelor’s Degree or equivalent work experience required
  
  

Submission Requirements:

• Resume
  
  

The annual base salary range for this position is $69,000-$75,000. The pay scale provided is the range that LA28 reasonably expects to pay as starting base compensation for this role. All LA28 compensation remains subject to final determination based on individual candidate qualifications, experience, or other reasonable criteria consistent with LA28’s operational business needs and applicable law.

LA28 does not provide relocation assistance.

LA28 is committed to operating fair and unbiased recruitment procedures allowing all applicants an equal opportunity for employment, free from discrimination on the basis of religion, race, sex, age, sexual orientation, disability, color, ethnic or national origin, or any other classification as may be protected by applicable law. We strive to build a team that is diverse, inclusive and encourages qualified candidates of all backgrounds, perspectives, and identities to apply. We will consider all qualified candidates with criminal histories in a manner consistent with local law. We assess applications based on relevant skills, education, and experience a candidate can add to our team.