Front Desk Associate

Overview
Step into the vibrant world of hospitality as a Front Desk Associate, where your energy and enthusiasm will set the tone for an exceptional guest experience. In this dynamic role, you will be the welcoming face of our establishment, ensuring smooth check-ins, providing top-tier customer service, and maintaining seamless communication across departments. Your proactive approach and attention to detail will help create memorable stays for our guests while supporting daily operations with professionalism and warmth. This paid position offers an exciting opportunity to develop your hospitality management skills in a lively, guest-focused environment.

Responsibilities

• Greet guests warmly upon arrival, providing a friendly and professional first impression.
• Manage guest check-in and check-out processes efficiently using multi-line phone systems and hotel management software.
• Handle guest inquiries, requests, and complaints with patience and a solutions-oriented mindset to ensure satisfaction.
• Maintain accurate records of reservations, guest information, and billing details while adhering to privacy standards.
• Coordinate with housekeeping, maintenance, and other departments to address guest needs promptly.
• Conduct night audits when required, balancing accounts and preparing reports to ensure financial accuracy.
• Answer incoming calls using proper phone etiquette, directing inquiries to appropriate departments or personnel.
• Support guest relations by providing local information, amenities details, and personalized recommendations.

Skills

• Strong background in hospitality management with previous hotel or resort experience preferred.
• Excellent customer service skills with a friendly demeanor and a focus on guest satisfaction.
• Multilingual abilities are highly valued to assist diverse guests effectively.
• Bilingual proficiency enhances communication with a broader range of visitors.
• Knowledge of hotel management systems and multi-line phone systems is essential for smooth operations.
• Experience with night audit procedures and hotel front desk operations is advantageous.
• Exceptional phone etiquette and ability to handle multiple tasks simultaneously in a fast-paced environment.
• Familiarity with guest services, guest relations, and hospitality best practices ensures a welcoming atmosphere for all visitors. Join us as a Front Desk Associate and be at the heart of creating memorable experiences! Your dedication will help foster a welcoming environment where every guest feels valued and cared for—making each day rewarding for you and our guests alike!

Job Types: Full-time, Part-time

Pay: $10.00 - $11.00 per hour

Expected hours: 20 – 40 per week

Work Location: In person

Salary : $10 - $11