What are the responsibilities and job description for the Front Desk Clerk position at La Quinta McAllen Convention Center?
Job Description
We seek a friendly and professional Front Desk Agent to join our team at La Quinta Inn & Suites Convention Center, McAllen, TX. As a Front Desk Clerk, you will be our guests' first point of contact, ensuring they have a memorable and pleasant experience from check-in to check-out. If you have excellent customer service skills, thrive in a fast-paced hospitality environment, and enjoy providing exceptional service to guests, we want to hear from you!
Essential Job Functions:
- Greet guests warmly and provide a welcoming atmosphere upon their arrival.
- Assist guests with check-in and check-out procedures, ensuring a smooth and efficient process.
- Provide information and answer inquiries about hotel amenities, services, and local attractions.
- Handle guest requests, concerns, and complaints in a professional and timely manner.
- Maintain accurate guest records, including personal information and payment details.
- Collaborate with other hotel departments to ensure guest satisfaction and resolve any issues.
- Assist in managing reservations, cancellations, and room assignments.
- Process payments, including cash, credit cards, and other forms of payment.
- Maintain a clean and organized front desk area, ensuring a professional and inviting appearance.
Skills & Qualifications:
- Excellent customer service skills required.
- Previous experience in a customer service role strongly preferred.
- Ability to work well under pressure in a fast-paced environment while maintaining a professional demeanor.
- Must be proficient in Microsoft Office Suite (Word, Excel, Outlook) and be able to learn new software programs as necessary.
- Must have strong verbal communication skills and the ability to work effectively as part of a team in a variety of situations and with different levels of authority and responsibility.
- Must be able to work some weekends.
Pay: From $10.50 per hour
Benefits:
- Employee discount
- Flexible schedule
Education:
- High school or equivalent (Required)
Experience:
- Hotel: 1 year (Required)
- Customer service: 1 year (Required)
Language:
- Spanish (Required)
- English (Required)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
Work Location: In person
Salary : $11