What are the responsibilities and job description for the Front Desk Clerk (Hotel/Motel) position at La Quinta Inns & Suites by Wyndham?
The Guest Service Agent is responsible for taking reservations, greeting and registering guests, providing outstanding guest service during their stay, and settling the guest’s account upon completion of their stay. JOB DUTIES & RESPONSIBILITIES
- · Greets, registers, and assigns rooms to guests.
- · Handles confidential information, including guest records, with a high degree of integrity.
- · Promptly and effectively deals with guest requests and complaints.
- · Answers and routes calls as appropriate; takes guest messages with accuracy.
- · Responsible for cash drawer contents and transactions during shift.
- · Maintains accurate records including cash flows, registration cards, reservation cards, and property walks.
- · Answers inquiries pertaining to hotel services, registration of guests, and travel directions.
- · Records pertinent guest information in the pass on log.
- · Ensures common area/lobby is clean
- · Preferred at least 2 years of experience with Franchise ( Hotel/Motel) or any other Hotel desk job.
Qualifications We are looking for individuals with high energy and a strong focus on customer service.
Job Type: Full-time / part time
Salary: competitive salary
Required education:
- High school or equivalent
Qualification Questions
You have requested that Indeed ask candidates the following questions:
- Have you completed the following level of education: High school or equivalent?
- Experience require in hotel and motel
Work Remotely
- No
Pay: $13.00 - $14.00 per hour
Benefits:
- Employee discount
People with a criminal record are encouraged to apply
Education:
- High school or equivalent (Preferred)
Experience:
- Hotel Experience: 1 year (Preferred)
- Front Desk: 1 year (Preferred)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
Work Location: In person
Benefits:
Employee Discounts, Job Training, Family Medical LeaveSalary : $13 - $14