What are the responsibilities and job description for the Front Desk Agent position at La Quinta Inn & Suites by Wyndham Gillette?
Front Desk Associate
Job Type: Full-Time / Part-Time
Schedule: Flexible — shifts may include 7:00 AM–3:00 PM or 3:00 PM–11:00 PM. Schedule and days may vary. Weekends and holidays are required.
Position Summary
We are looking for a friendly, dependable, and customer-focused Front Desk Associate to join our hotel team. The Front Desk Associate is often the first and last point of contact for our guests, so providing a warm, welcoming, and professional experience is essential.
Responsibilities
- Greet and welcome guests with a friendly, professional attitude
- Check guests in and out efficiently and accurately
- Answer phones, respond to guest questions, and provide information about the hotel and local area
- Handle reservations, room assignments, payments, and guest requests
- Address guest concerns and work to resolve issues promptly and courteously
- Maintain accurate records and follow hotel policies and procedures
- Communicate effectively with housekeeping and other hotel departments
- Maintain a clean, organized, and welcoming front desk area
- Assist with other hotel duties as needed
Qualifications
- Excellent customer service skills are required
- Friendly, positive, and professional personality
- Strong communication and interpersonal skills
- Reliable and dependable with excellent attendance
- Ability to multitask and remain calm in a busy environment
- Comfortable working independently and as part of a team
- Basic computer skills
- Previous hotel or front desk experience is preferred, but we are willing to train the right person
- Must be available to work weekends and holidays
- Must be flexible with scheduling and able to work either 7 AM–3 PM or 3 PM–11 PM
What We're Looking For
The ideal candidate is someone who enjoys helping people, takes pride in providing exceptional guest service, and understands that a positive attitude can make a big difference in a guest's stay.
If you are dependable, personable, and enjoy working with people, we'd love to hear from you!
Pay: From $15.00 per hour
Benefits:
- Paid time off
Work Location: In person
Salary : $15