What are the responsibilities and job description for the Front Office Manager position at La Quinta Inn & Suites by Wyndham Flagstaff?
IMMEDIATE OPENING - FRONT OFFICE MANAGER
*Must already live in the Flagstaff-area or plans to relocate there*
About the Role:
We're currently seeking a dynamic, guest-oriented Front Office Manager, with the Hospitality Gene, to lead our front desk team at the La Quinta Flagstaff East. In this role, you will oversee daily front office operations, ensuring our guests receive the highest level of hospitality from check-in to check-out. You will be responsible for staff scheduling, training, performance management, and resolving guest inquiries with professionalism and care.
Responsibilities:
- Manage daily front desk operations, including guest registration, room assignments, and billing.
- Supervise, train, and schedule front desk agents and night auditors.
- Monitor guest feedback and implement strategies to improve guest satisfaction scores.
- Maintain accurate inventory management and coordinate closely with housekeeping and maintenance teams.
- Ensure compliance with all La Quinta and Wyndham brand standards, safety procedures, and financial controls.
Qualifications:
- Must have hands-on experience with Opera Cloud PMS (required).
- 2 years of hotel front desk experience, with at least 1 year in a supervisory or management role.
- Strong leadership, communication, and interpersonal skills.
- Ability to work a flexible schedule, including weekends, holidays, and evenings.
- Excellent problem-solving skills and a passion for customer service.
Benefits:
- Competitive salary
- Paid sick time off
- Employee hotel discounts across Wyndham properties
- Opportunities for career growth
Job Type: Full-time
Pay: Up to $55,000.00 per year
Benefits:
- Paid time off
Experience:
- Hotel: 2 years (Required)
Ability to Commute:
- Flagstaff, AZ 86004 (Required)
Ability to Relocate:
- Flagstaff, AZ 86004: Relocate before starting work (Required)
Work Location: In person
Salary : $55,000