What are the responsibilities and job description for the Front Desk Agent/Guest Services Agent position at La Quinta Inn & Suites by Wyndham Bardstown?
COME JOIN OUR AWESOME TEAM!
Perks
Franchise Travel Discounts, Vision and Dental Insurance, Voluntary Benefits, 401(k), Daily Pay, PTO, Free TeleHealth Program
NOW HIRING: FRONT DESK AGENT
✨ Guest-Focused | Team-Oriented | Career-Growth Opportunity
️ Primary Responsibilities:
Greet guests warmly and efficiently during check-in and check-out
Complete guest registrations, secure payments, and verify or adjust billing as needed
Confirm guest information, room rates, and room selections
Create and code electronic room keys
Assist guests with reservations, questions, and special requests in a friendly, professional, and timely manner
Address guest concerns by researching, resolving, and negotiating solutions to ensure satisfaction
Deliver high standards of service to consistently exceed guest expectations
Anticipate guest needs and provide proactive service
Implement creative solutions while following brand standards
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Maintain strong knowledge of hotel offerings, including:
Hotel amenities and services
Room categories and rates
Packages and promotions
Build strong, professional relationships with guests, clients, and groups
Provide local area recommendations and information
Skills & Experience:
Guest service experience preferred
Strong attention to detail
Team player with a positive, professional attitude
Excellent organizational skills
Strong written and verbal communication skills
Ability to multitask and stay calm in a fast-paced environment
Equal Opportunity Employer
We proudly provide equal employment opportunities to all employees and applicants and prohibit discrimination and harassment of any kind, in accordance with federal, state, and local laws.
Our company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Salary : $14 - $15