What are the responsibilities and job description for the Front Desk Agent position at La Quinta Inn by Wyndham Tyler?
We are seeking an energetic and professional Hotel Front Desk Receptionist to be the welcoming face of our property. This vital role involves managing front desk operations with enthusiasm, ensuring smooth communication, and delivering exceptional guest experiences. The ideal candidate will demonstrate strong organizational skills, proficiency in hotel systems, and a friendly demeanor that creates a lasting positive impression for every guest.
This paid position offers an exciting opportunity to grow your hospitality and customer service expertise in a fast-paced hotel environment.
Responsibilities
- Greet guests warmly upon arrival and provide efficient check-in and check-out services, ensuring a seamless experience
- Manage reservations, room assignments, and guest requests using the hotel’s property management system (PMS)
- Handle multi-line phone systems, responding to inquiries, booking reservations, and routing calls professionally
- Provide outstanding guest service by addressing questions, concerns, and special requests promptly and courteously
- Maintain accurate guest records, process payments, and handle cash/credit transactions securely
- Coordinate with housekeeping and maintenance teams to ensure room readiness and guest satisfaction
- Manage front desk operations including shift reports, key control, and lobby presentation
- Assist guests with local information, directions, and recommendations to enhance their stay
Skills & Qualifications
- Previous experience in hospitality, front desk, or customer service roles preferred
- Strong communication and interpersonal skills with a guest-first mindset
- Proficiency in computer systems, including reservation or property management systems (PMS), plus Microsoft Office or Google Workspace
- Experience handling multi-line phone systems with excellent phone etiquette
- Ability to multitask and remain organized in a fast-paced hotel environment
- Strong attention to detail for guest records, billing, and reservations
- Bilingual abilities are a plus to better serve diverse guests
- Knowledge of hotel operations, including check-in/check-out procedures and guest services, is highly desirable
- Flexible schedule, including availability for nights, weekends, and holidays
Why Join Us?
Join our team as a Hotel Front Desk Receptionist and be the friendly face that creates memorable guest experiences. Your professionalism, attention to detail, and commitment to hospitality will play a key role in ensuring every guest enjoys a comfortable and welcoming stay.
Pay: $11.00 - $12.00 per hour
Work Location: In person
Salary : $11 - $12