Server Lead

Essential Functions

•        Resolve customer complaints regarding food service.
•        Inspect supplies, equipment, and work areas to ensure efficient service and conformance to standards.
•        Observe and evaluate workers and work procedures in order to ensure quality standards and service.
•        Monitor compliance with policies and procedures for servers including, service, appearance, customers service and assigned duties.
•        Monitor server sections for flow and distribution of workload, catering functions for special set ups and service issues, and salad bar and buffets for professional and appealing appearance.
•        Complete opening and closing server duty rosters, section assignments, server schedules, and daily record of events in FOH Log and FOH Attendance in Outlook.
•        Prepare information for supervisors as requested on dining room operation and performance.
•        Assign duties, responsibilities, and work stations to employees in accordance with work requirements.
•        Oversees the set-up of all stations
•        May be asked to recommend measures for improving work procedures and worker performance to increase service quality and enhance job safety.
•        Other duties as assigned. 

Competencies

•       Communication, Oral - Ability to communicate effectively using the spoken word.
•         Professional and Courteous Communication - Ability to communicate professionally and courteously with residents, patients, guests, and family members.
•         Computer Skills - Excellent computer skills
•         Organized - Ability to organize and prioritize multiple tasks.
•         Safety Awareness - Follows all Infection Control practices, including handwashing techniques, standard precautions, isolation precautions, and safety precautions.
•         Coaching and Development - Ability to provide guidance and feedback to help others strengthen specific knowledge/skill areas.
•         Communication, Written - Ability to communicate in writing clearly and concisely.
•         Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards.
•         Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
•         Team Builder - Ability to convince a group of people to work toward a goal.
•         Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.
•         Training - Ability to develop a particular skill in others to bring them up to a predetermined standard of work performance.
•         Judgment - The ability to formulate a sound decision using the available information.

Skills and Abilities

: One to two years related experience

: Basic computer skills are necessary.