What are the responsibilities and job description for the Youth Services Assistant 19 Hour position at La Porte County Public Library?
Description
JOB TITLE: Youth Services Assistant
CLASS/GRADE: Clerical I
POSITION TYPE: Hourly
REPORTS TO: Youth Librarian
RESPONSIBILITY
Provide accurate and knowledgeable customer service by connecting children and families with library services and materials.
ESSENTIAL FUNCTIONS
- Provide hands-on customer service, answers customer questions, helps customers find library materials, assist customers with use of public computers, personal devices, and office equipment.
- Develop familiarity with all collections and provide reader advisory services with audience appropriate content.
- Create and maintain accurate customer accounts, sets up new customer accounts, makes changes to customer information, and reconciles customer accounts.
- Use the library’s website to locate information, resources, and services, and assist customers in navigating digital content, account features, and online tools.
- Handle materials, empty book returns; process requested items; inspect, shelve and shift materials; maintain orderly shelves; maintain orderly library spaces.
- Assists with library events including setup, cleanup, and crowd control, directional assistance, and tracking attendance numbers.
- Operate a point-of-sale system and cash handling, counts, collects, and records cash and credit transactions; completes paperwork as required.
- Performs light cleaning and janitorial tasks. Monitors and reports more complex issues with cleaning, mechanical systems, and building issues.
- Promote library classes, events, and services to customers.
- May be assigned to a specific area or may be a floater.
- Apply Library policies consistently with all customers, staff, and vendors.
Requirements
REQUIREMENTS
- High school diploma or equivalent required.
- 1-year customer service experience.
- Cash handling experience using a cash drawer, register, and credit card machine.
- Experience and proficiency with computers, the internet, Microsoft Office, email, library specific software and standard office equipment including phones. Ability to learn new technologies.
TRAINING AND EXPERIENCE
- Public service orientation and commitment to excellent and genuine customer service.
- Dependability, punctuality, trustworthiness, good work habits, meets work schedule and good attendance.
- Demonstrates professionalism, courtesy, and respect when interacting with customers and coworkers.