What are the responsibilities and job description for the Telephone Operator (on site) position at La Pine Community Health Center?
Position Summary
Answers incoming telephone calls and routes to appropriate department/staff member. Makes appointments for patients using health center’s electronic health records software. Assists at reception desk as needed.
Schedule
Tuesday-Saturday (Saturdays off by 1:30pm)
Minimum Qualifications
• High school diploma or equivalency
• Excellent customer service skills and ability to effectively and respectfully handle patient calls and concerns.
• Knowledge of standard office policies and procedures
• Experience working on computers; typing/keyboarding speed of at least 40 WPM
• Knowledge of standard office machines including copier, fax, multi-line telephone, printers, etc.
• Ability to manage multiple tasks
• Ability to work independently and to use good judgment
• Ability to work effectively and harmoniously with co-workers and function as a team member
Equal Employment Opportunity Statement
La Pine Community Health Center (LCHC) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. LCHC complies with applicable state and local laws governing non-discrimination in employment in every location in which the organization has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfers, leave of absence, compensation, and training.
Notice:
Per State & Federal regulations healthcare providers and healthcare staff working at the La Pine Community Health Center must provide their employer, contractor, or responsible party with either:
- Proof of vaccination showing they are fully vaccinated;
- or
- Documentation of a medical or religious exception.
*For a full list of job duties and requirements contact Human Resources