What are the responsibilities and job description for the Lead Receptionist_Host position at La Petite Maison (LPM)?
Lead Receptionist / Host
Join the team behind one of the world's most celebrated restaurant brands. At La Petite Maison, we are known for exceptional service, timeless French-Mediterranean cuisine, and a passion for hospitality.
Be part of our restaurant in MIAMI and help lead unforgettable guest experiences — the LPM way. 🍅🍋
What will you do:
Join the team behind one of the world's most celebrated restaurant brands. At La Petite Maison, we are known for exceptional service, timeless French-Mediterranean cuisine, and a passion for hospitality.
Be part of our restaurant in MIAMI and help lead unforgettable guest experiences — the LPM way. 🍅🍋
What will you do:
- Lead and support the Host / Reception team during daily service, setting the tone for a warm, seamless guest experience.
- Welcome every guest warmly and professionally upon arrival and departure — you're the first impression of the LPM brand.
- Oversee the host stand, reception area, reservations check-in, walk-ins, and waitlist, keeping guest flow smooth even at full house.
- Coordinate table assignments and optimize seating in close communication with Managers, Servers, and the Reservations team.
- Communicate wait times clearly and keep guests informed, turning delays into moments of care rather than frustration.
- Recognize returning guests and VIPs, ensuring regulars feel seen and every special occasion is celebrated.
- Handle guest inquiries and concerns with grace, resolving on the spot and escalating to management when needed.
- Train, guide, and support the Host / Reception team on service standards and the LPM way of hospitality.
- Keep the reception area and guest facilities clean, organized, and beautifully presented at all times.
- Assist with coat check, accessibility needs, luggage, and other guest requests — no detail is too small.
- Previous experience as a Host, Lead Host, Receptionist, or Guest Relations professional in a high-end hospitality environment.
- Previous leadership or team-lead experience preferred — you know how to guide a team through a busy service.
- Excellent communication and interpersonal skills, a professional appearance, and a genuinely positive attitude.
- Strong organizational and multitasking abilities, with the composure to lead in a fast-paced environment.
- Sharp guest service instincts and confident problem-solving skills.
- Familiarity with reservation management systems, ideally 7Rooms, is an advantage.