What are the responsibilities and job description for the Shift Leader position at la Madeleine?
Shift Leader – Join Our Team at la Madeleine!
At la Madeleine, we believe in creating a warm, welcoming space where guests can relax, connect, and enjoy delicious French-inspired food. As a Shift Leader (Associate Manager), you create a positive first impression inclusive of a warm, inviting greeting, and serve as a brand ambassador by providing an excellent guest experience.
Why You’ll Love Working at la Madeleine:
• Get Paid Fast – Access your earnings the next day with DailyPay
• Earn Extra – Average $3.25/hr in tips through our café tip pool
• Flexible Scheduling – AM/PM shifts, part-time or full-time options
• No Late Nights – We close by 9:00 PM
• Career Growth – Clear paths for advancement and development
• Comprehensive Benefits – Medical, dental, and vision insurance (Full-Time)
• 401(k) with Company Match
• Generous Paid Time Off
• Competitive Pay
What We’re Looking For:
You take pride in your work and find joy in serving others. You’re not just looking for any job—you want to be part of a brand that values connection, community, and excellence.
Your Responsibilities:
• Oversee daily bakery operations while upholding company policies, procedures, and quality standards
• Deliver exceptional guest service; address and resolve guest concerns to encourage return visits
• Communicate operational issues, successes, and concerns promptly to the General Manager
• Provide ongoing coaching, feedback, and performance expectations to team members
Requirements:
• Availability to work weekends and holidays
• Reliable with a strong work ethic
• Thrive in a fast-paced, team-oriented environment
About Us:
Founded over 30 years ago, la Madeleine brings the charm of the French countryside to America. We’re more than just a bakery—we’re a place for connection, where guests are greeted with a warm “Bonjour” and served by a team passionate about hospitality. At la Madeleine, we spark joy everyday.
Say Bonjour to a Job You’ll Love!
We’d love to meet you—apply today and start your journey with la Madeleine.
la Madeleine is an Equal Opportunity Employer.
GET TO KNOW LA MADELEINE
Over three decades since our founding, we continue to celebrate the integrity of French cuisine, using fresh ingredients and recipes that have been passed from one generation to the next.
Our History
1976
Louis le Duff opens Brioche Dorée his first bakery concept in Brest, a city in Brittany in northwestern France.
1983
The first la Madeleine location opens in the heart of Dallas, TX on Mockingbird lane across from Southern Methodist University.
Today
There are now over 80 la Madeleine locations, each with their own individual charm. With every generation, we pass on our tradition of recipes and the authentic French experience.
THE CASUAL FRENCH EXPÉRIENCE
Find Your France
In the middle of a busy life, la Madeleine is a little piece of France you can call your own. Guests are encouraged to choose the la Madeleine experience that suits them. Sit and sip quietly by the fireplace or choose the patio and take place in what we consider one of the highest forms of French culture: the art of conversation.
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