What are the responsibilities and job description for the Retail Manager position at La Jolla Group?
Leadership & Responsibilities
LEADERSHIP
FINANCIAL
CUSTOMER
EDUCATION - EXPERIENCE
Note: The statements herein are intended to describe the general nature and level of work being performed, but are not to be seen as a complete list of responsibilities, duties, and skills required of personnel so classified. Also, they do not establish a contract for employment and are subject to change at the discretion of the employer.
LEADERSHIP
- Creates and take accountability for a consistently positive work environment that increase productivity, decreases unwanted turnover and enhances the customer experience
- Manage and supervise staff of sales associates, Assistant Manager(s) and Key holders.
- Provides and open door policy where employees are free to express their concerns and feelings without fear of retaliations or ill will
- Communicates performance goals and Brand Standard and hold all subordinate employees to the standard
- Recruits, interviews, and selects the best candidates for job openings with reflect the O’Neill Brand Standard
- Coaches and develops employees for current and future responsibilities, including store management
- Creates a learning environment in the store; implements company training programs including but not limited to customer service, selling skills, product information, store operations, M.O.D., and 5 minute meetings
- Allocates time for employee development depending on individual needs.
- Retains the right employee in the right jobs and removes employees who do not meet expectations in partnership with the District Manager / Territory Manager.
- Prepares and administers performance reviews in a timely manner
- Prepares and administers employee discipline in a fair and consistent manner
- Ensures that the store is in compliance with all employment, State and Federal laws, including but not limited to wage and hour, human rights and equal employment opportunities
- Exemplifies Company values and behaviors consistently
- Ensures that personal appearance reflects the Action Sport Lifestyle and Attitude of the La Jolla Group Brands
- Seeks and acts on written and verbal feedback; seeks out learns new skills
- Maintains a healthy balance between work and personal life
- Displays professional written and verbal communications, when performing all business transactions, with customers, fellow employees or the corporate office staff
- Maintains open and positive relations with staff, peers, corporate office staff, and District Manager
FINANCIAL
- Efficiently plans tasks, manages execution to achieve financial goals/results within budget and on time by setting daily goals, analyzing monthly plans and managing labor hours
- Develops plans for accomplishing objectives and monitors progress.
- Ensures that all customers transactions are accurately processed and recorded
- Resolves any equipment malfunctions in a timely manner
- Ensures that all necessary store supplies are available as needed
- Ensures that the store protects company assets through promoting awareness of LP best practices including but not limited to employee bag checks, shoplifting controls (internal & external), perpetual counts, zone coverage, and silent witness hotline.
- Reports suspected or known theft to supervisor, District Manager / Area Manager or Silent Witness Hotline
- Maintains acceptable inventory shrinkage, not exceeding established goals
- Complies with daily cash handling and banking procedures
- Maintains the store security systems including security cameras, inventory control tags and burglar alarms.
- Ensures that all policies are followed specific to inventory control, including executing required annual physical inventories, paperwork flow, over/short logs, markdowns, timeliness of reporting, receipt of goods, merchandise transfers and all other related inventory matters
- Ensures proper execution of visual presentation standards and promotional events set ups
- Ensures store is clean, organized and operational
- Complies with and ensures staff follows all daily, monthly, quarterly and year end filing requirements
- Adheres to and ensures all employees are working safely and following established safety best practices
CUSTOMER
- Ensures sales associates and management staff are friendly, knowledgeable about our products, and represent the La Jolla Group standards
- Ensures store exceeds customer expectation
- Improves customer experience in store through recognizing customer service successes, coaching to improve performance and empowering staff to appropriately use their best judgment in all customer service matters.
- Is personally available to all customers to communicate and identify their needs and address their questions and concerns
- Provides customer and merchandise feedback as needed or as requested
- Provides input and influence to convey product ideas from customer to Store Manager
EDUCATION - EXPERIENCE
- 2-3 years previous retail or customer service oriented experience with 6 months in a comparable management role OR bachelor’s degree with 1 year related retail experience
- High School graduate or equivalent
- Ability to climb, reach, bend and lift up to 30 pounds frequently and 50 pounds with assistance, occasionally on both the sales floor and in the stockroom.
- Ability to operate cash register and fold and display merchandise
- Ability to work on the store sales floor for extended period – 85% or more of assigned shift
- Ability to communicate through oral interactions
Note: The statements herein are intended to describe the general nature and level of work being performed, but are not to be seen as a complete list of responsibilities, duties, and skills required of personnel so classified. Also, they do not establish a contract for employment and are subject to change at the discretion of the employer.
