What are the responsibilities and job description for the Operations Associate position at La Fulfill?
We are seeking a proactive and detail-oriented Operations Associate to join our fulfillment team. This role is crucial in ensuring smooth daily operations, from printing shipping labels to managing customer needs and overseeing order fulfillment. If you thrive in a fast-paced environment and enjoy delivering excellent service, we want to hear from you!
Key Responsibilities
- Daily Label Printing: Print and organize shipping labels for all outgoing orders each day, ensuring accuracy and timeliness to support efficient order processing.
- Customer Follow-Up: Communicate promptly and professionally with customers to address their needs, answer questions, and resolve issues related to orders and shipments.
- Order Management & Fulfillment: Oversee the complete order lifecycle, including order entry, tracking, picking, packing, and shipping. Ensure all orders are fulfilled accurately and on schedule.
- Process Improvement: Identify and suggest ways to improve operational workflows to increase efficiency and customer satisfaction.
- Collaboration: Work closely with warehouse staff, customer service, and other departments to ensure seamless operations and exceptional service delivery.
Qualifications
- Bachelor's degree or equivalent: a college degree or relevant coursework is beneficial.
- Experience in order fulfillment, logistics, or warehouse operations preferred.
- Strong attention to detail and organizational skills.
- Excellent verbal and written communication skills.
- Comfortable using computers, printers, and order management systems.
- Ability to multitask and prioritize in a fast-paced environment.
- Positive attitude and a team-oriented mindset.
- Proficiency in Korean (reading, writing, and speaking) is a strong advantage.
Job Types: Full-time, Part-time, Contract
Pay: $20.00 - $30.00 per hour
Education:
- Bachelor's (Preferred)
Work Location: In person
Salary : $20 - $30