Relief Staff

Except in the case of an undue hardship, La Familia provides reasonable accommodations to persons with disabilities when the accommodations are necessary to enable the persons to perform the essential functions of the job. The Agency also provides reasonable accommodations when necessary based on religious needs. Individuals requiring workplace accommodations must discuss their needs with La Familia Human Resources. Individuals seeking accommodations for disabilities are typically required to provide medical documentation supporting the existence of a disability, the need for the accommodation, and what workplace modifications will enable the employee to perform the essential functions of the job.

POSITION OVERVIEW:

The Relief Residential Support Staff is an employee hired on a needed basis to provide coverage when regular full-time or part-time employees are not working their regularly scheduled shift due to vacation, illness, paid holiday(s) or any other requested or required absence. The Relief Residential Support Staff will provide residential care participants/residents in any of our residential programs. These programs include Les Marquis Family Emergency Shelter, Banyan House Transitional Housing Facility, El Chante Substance Use Disorder Men’s Recovery Home, Safe Harbor Peer Respite and Sally’s Place Peer Respite Home.

The Relief Residential Support Staff works with our participants/residents by providing a unique level of support that places an emphasis on responsibility, respect, and compassion. Please note that training for each individual program is required prior to taking any shift for the different residential programs. 

A Relief Residential Support Staff can work 0- 30 hours a week depending on the needs of the individual residential programs. In this flexible position, you  are not regularly scheduled to work, have no set shifts, and staff will be called on to cover shifts that are day shifts, early evening shifts, night shifts or graveyard shifts. Availability to cross-train at all residential sites is mandatory and must be completed within the first 30 days of employment. 

This role will uphold and champion the agency’s mission, vision, and values and contribute to a collaborative and inclusive work culture.

Essential Job Functions and Responsibilities: 

• Relief Residential Staff must be able to work a flexible work schedule
• Must be available for a last minute call to cover a shift 
• Not regularly scheduled to work specific shifts or hours.
• Work hours vary week-to-week, depending when full-time or part-time staff call out for their shift or when they are on vacation, or to cover a leave of absence. 
• Provide supervision and monitoring of residents on site, consistent with the program policies and procedures, which may vary significantly from site to site/program to program. 
• Ensure that residents participate in site programming as expected.
• Appropriately and accurately, document interventions, client behavior, and program progress.
• Answer the telephone and the door efficiently and courteously, as needed. 
• Detect and implement appropriate disciplinary reports and actions on violations of community rules/comfort agreements. 
• Perform other general office duties as expected for the shift being covered. 
• Able to think and act quickly and efficiently in emergencies. 
• Comply with all safety policies and procedures, including workplace safety, reporting work related injuries, and preventing potential safety risks for staff, clients and others.
• Respond to telephone calls pertaining to crisis, request for referrals, and requests for program information.
• Dispense resident medications as per prescription as needed (El Chante Men’s Recovery Home only). 
• Plan and facilitate age appropriate activities at Les Marquis and Banyan House. 
• Foster healthy development through interactions and play with children. 

Cooking/Kitchen responsibilities

• Perform grocery shopping as assigned and if needed.
• Deliver meals prepared for family-style service to the FESCO emergency shelter site, ensuring meals are appropriate for children’s age and development.
• Set up the dining room and food preparation areas prior to service.
• Maintain kitchen and dining areas according to shift checklists and safety standards.
• Ensure a safe and sanitary kitchen environment at all times.
• Responsible for thorough kitchen cleanup and dishwashing duties.

Administrative Duties:

• Maintain accurate records in compliance with the Child and Adult Care Food Program (CACFP) requirements.
• Assist with menu planning, ordering supplies, and grocery shopping as assigned.
• Receive, inventory, and properly store new orders and donations.
• Maintain accurate meal rosters, ensuring residents sign up for meals and record saved plates as required.
• Complete daily participant attendance sheets and service logs. 

Other 

• Other duties as assigned by the Program Supervisor 
• Attend trainings and participate in events relevant to key responsibilities
• Track and regularly report on key metrics for responsible function areas
• Leads and collaborate on special projects related to agency objectives as appropriate 

CORE COMPETENCIES:

Leading the self:

• Demonstrates ethics and integrity 
• Displays drive and purpose
• Manages self and adapts to change
• Exhibiting leadership stature
• Practice self-awareness and continuous learning 

INCLUSION, RESPECT, AND COLLABORATION:

• Practices cultural humility and cultural responsiveness when engaging with individuals from diverse backgrounds and life experiences, while practicing appropriate boundaries. 
• Develop relationships with their teams and across the organization to foster cultural humility and cultural responsiveness, teamwork, and collaboration, ensuring positive outcomes for the organization both internally and externally. 
• Utilize effective communication skills to listen and respond with empathy, while adopting a proactive and collaborative approach to drive innovative change. This approach should be sensitive to the organization's culture and its role within the community.

QUALIFICATIONS & EXPERIENCE:

• High school diploma or GED required 
• At least 6 months of volunteer work or work experience in mental health, substance abuse, or working with families and children required. 
•  Must possess a current ServSafe food safety certification, demonstrating knowledge of food safety, proper handling, sanitation, and compliance with health regulations. 
• CPR and First Aid certification (can be provided by La Familia)
• Clear Tuberculosis (TB) test from within the last 60 days required within first 30 days of employment
• Bilingual in Spanish preferred
• Must be able to work flexible work hours including evenings and weekends
• Must be able to complete cross-training at all 5 residential sites within 30 days of employment
• Must be able to work a shift at least 1-3 times per month
• Knowledge of alcohol and drug prevention and recovery/ treatment programs and principles;
• Knowledge of the effects of alcohol and drug abuse;
• Must demonstrate ability to understand client needs and work with adult men, particularly Latinos.
• Ability to manage client issues which may occur in recovery from drugs and mental health issues
• Experience working with adults in a residential settings
• Accurately and appropriately, document communications, behaviors and routine facility events as they occur. 
• Ability to use the equipment necessary to complete the responsibilities of the job.

• Experience in non-profit and community-based organizations preferred. 
• Demonstrates and models excellent “customer service” orientation and ability to work with diverse populations. 
• Exercises extreme discretion with the ability to hold, balance, and transmit public and confidential information needed by various parties. 
• Proficient in MS Office and Google Workspace products.
• Valid CA Driver’s license required. 
  • Auto insurance: If your vehicle is used for business-related purposes, it is recommended that you inform your auto insurance carrier.   

OTHER RESPONSIBILITIES:

• Demonstrates cultural awareness and provides respectful, client-centered care. 
• Maintains knowledge of community resources for client referrals 
• Attend work regularly, adhering to policies on absences and tardiness. 
• Understands and applies legal requirements, including confidentiality and risk management.

Timekeeping & Attendance Responsibilities

• Accurately record work hours each day by clocking in/out at scheduled start, break, lunch, and end times.
• Take all required meal and rest breaks in compliance with state, federal, and agency policies.
• Review and submit timesheets by established deadlines to ensure timely payroll processing.
• Notify supervisor promptly of any scheduling conflicts, absences, tardiness, or timekeeping issues. 
• Maintain consistent and reliable attendance to support team and program operations.
• Follow organizational policies and procedures related to overtime, schedule changes, and paid/unpaid leave.
• Correct and/or report any timekeeping discrepancies immediately to the supervisor for resolution.

TEAM COMMITMENT:

• Viewed by others as an effective team member who is flexible, cooperative, and willing to assist others, and acts as a resource to team members and clients, where appropriate.
• Handles difficult or conflict situations constructively and seeks appropriate assistance.
• Accepts accountability and constructive feedback.
• Attends all mandatory meetings and staff meetings as required, and actively participates in other departmental professional development, including providing training and consultation.
• Develops and maintains cooperative and courteous relationships with fellow employees, supervisors, managers in other departments, senior management, executive staff, and community stakeholders.
• Handles requests, suggestions, and complaints from other departments and individuals in a tactful and effective manner to maintain goodwill within the agency.  

WORKING CONDITIONS and JOB SETTING:

• Ability to occasionally or frequently stand, walk, sit, and reach with hands and arms above the shoulders 
• While performing the duties of this job, the employee is routinely required to sit, walk, talk, and hear, use hands to keyboard, fingers, handle, and feel, stoop, kneel, crouch, twist, crawl, reach, and stretch.
• The employee is occasionally required to move around the office
• Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus 
• May require travel, dependent on agency needs
• Can work under deadlines
• Performing general physical activities such as picking up, moving, and using objects, tools, or controls
• The noise level in the work environment is usually low to moderate.

Physical Requirements

• Ability to safely operate a motor vehicle
• Ability to push, pull, and lift up to 50 pounds frequently.
• Ability to stand and move from one location to another daily. 
• Ability to sit for prolonged periods of time
• Ability to visually focus on near and far items, and to be able to switch between them.
• Ability to reliably report to work on time and perform the position's required tasks as scheduled
• Ability to grasp and carry items
• Ability to hear and effectively communicate with co-workers, clients, and the public
• Ability to identify potential issues within the workplace, determine an appropriate means of avoiding and/or resolving the issues, work with others to address the issues, and carry out organized strategies for resolving and preventing similar issues in the future
• Ability to process information and data for use within the organization

BENEFITS:

• Accrue one (1) hour of sick for every 30 hours worked
• Work-life wellbeing 
• Supportive/Collaborative work environment 
• Opportunities for Growth and Professional Development

Salary : $25