Banquet Captain

Position: Banquet Captain

Immediate Supervisor: Senior Floor Manager

Classification: Part-Time, Non-Exempt Position

Overview:

The Banquet Captain at La Cumbre Country Club plays a key leadership role in ensuring the flawless execution of private events, meetings, weddings, banquets, and member functions. This individual is responsible for supervising banquet staff, coordinating event setup and breakdown, maintaining premium service standards, serving as the primary point of contact during events, and ensuring all services are accurately recorded and charged. The Banquet Captain embodies the Club’s commitment to exceptional hospitality, meticulous attention to detail, and personalized service. This role actively participates in BEO meetings to review event specifics in advance, ensuring proper planning and execution while verifying that all setup elements – including buffet signage, place settings, napkin folds, and other presentation details meet established standards.

Primary Responsibilities:

Event Execution & Oversight

• Coordinate and oversee all aspects of banquet and event operations, including setup, service, and breakdown.
• Ensure all events are executed in accordance with the Banquet Event Order (BEO) and La Cumbre’s standards.
• Serve as the primary on-site liaison between the Club, event host, kitchen, and service teams.
• Coordinates closely with the kitchen team to ensure food is served at the appropriate times, promptly communicating any adjustments to the event timeline or service pace.
• Ensure all rented items, such as linen, tables, etc., are placed in the proper location at the end of an event for pick up.
• Works closely with the Event & Catering Manager to fully understand the vision, expectations and operational details of each event.

Staff Supervision

• Direct, lead, and motivate the banquet team before, during, and after events.
• Assign tasks, monitor service flow, and ensure all staff members maintain a polished, professional appearance.
• Set the tone for service by modeling professionalism, positivity and engagement, and by ensuring team members remain attentive, courteous and focused throughout their shifts.
• Train new and existing banquet staff in service techniques, safety protocols, and club standards.

Member & Guest Experience

• Deliver a warm, professional, and proactive member and guest experience.
• Anticipate guest needs and resolve issues or complaints promptly with a solution-oriented approach.
• Uphold the highest standards of hospitality aligned with La Cumbre’s prestige and member expectations.

Logistics & Reporting

• Ensure banquet rooms are properly set according to BEOs (tables, chairs, linen, décor, AV equipment, etc.).
• Collaborate with kitchen and bar teams to ensure timely delivery of food and beverage service.
• Properly ring in banquet checks at the completion of each event and provide receipt, consumption reports and staff names to Catering Manager.
• Maintain cleanliness, organization, and safety of all banquet spaces.
• Assist in post-event breakdown and re-set rooms for future events.
• Report any maintenance, safety, or staff issues to management.

Working Conditions:

• Ability to stand, walk, and lift items for extended periods during event preparation and execution.
• Work may be required during weekends, evenings, and holidays based on event schedules.