SUPPORT SERVICE ASSISTANT - IRREGULAR PART TIME

Overview

FLSA: Non-Exempt Individuals in this position perform environmental-related and non-direct care tasks at Lakeview Health Center. Tasks as assigned under the direction of the nursing manager. Employees will be selected and supervised by the Director of Nursing, Nurse Manager or Supervising Registered Nurse.

• Flexible 3–5 hour shifts every other weekend plus a few weekday afternoons.
• You will work with residents who have dementia and mental health diagnoses.
• Candidates must be comfortable supporting individuals who may display challenging behaviors.
• This is a non-certified position, requiring no personal cares for residents.
  
  

Pay depends on experience!

• Up to $14.31/hour and $16.31/hour on weekends with differential
  
  

Essential Leadership Functions

Act with Integrity and Build Trust

• Demonstrate mutual respect, humility, and honesty in all interactions
• Speak up appropriately, even when expressing unpopular viewpoints
• Actively listen and remain open-minded to diverse perspectives
  
  

Drive for Results

• Set clear goals and objectives to motivate self and others to achieve outcomes
• Seek new opportunities to improve processes and drive sustainable results
• Hold self and others accountable through consistent evaluation and monitoring
  
  

Develop Talent and Effective Teams

• Foster a collaborative environment that encourages knowledge sharing and growth
• Provide mentorship and support to help self and others reach full potential
• Recognize and leverage diverse strengths within self and team
  
  

Lead with Vision and Strategy

• Understand and communicate a compelling vision that aligns with organizational goals
• Develop and execute comprehensive strategies to achieve long-term objectives
• Connect daily work to the bigger picture, inspiring self and others to contribute meaningfully
  
  

Lead with Paradoxical, Critical, and Agile Thinking

• Navigate complex situations by considering multiple perspectives
• Adapt quickly to changes and uncertainties in the work environment
• Make critical decisions using analytical skills, experience, and input from others
  
  

Build and Maintain Effective Relationships

• Communicate and collaborate effectively with stakeholders across the organization
• Influence others through coaching, consulting, and team-minded thinking
• Develop and sustain partnerships that create positive outcomes for all stakeholders
  
  

Cultivate Community Engagement and Provide Excellent Service

• Understand and address the needs and concerns of the community
• Incorporate community perspectives into decision-making processes
• Drive initiatives that create positive impacts beyond the organization
  
  

Demonstrate Emotional Intelligence

• Show self-awareness and manage emotions effectively in challenging situations
• Seek and respond constructively to feedback, even in the face of setbacks
• Balance empathy with accountability when leading self and working with others
  
  

Essential Job Functions Makes unoccupied beds, strips bed linens not obviously soiled. (2) Straightens closets, drawers and nightstands. (3) Cleaning tasks such as sweeping, mopping, vacuuming of floors, dusting and cleaning of fixtures and furniture and emptying of garbage cans. (2) Assures that resident's room are kept in a neat and organized manner. (3) Passes clean towels and wash cloths, picks up used linen/clothing, stocks linen shelves, carts, closets, etc. (3) Cleans equipment, and personal care items, as directed. (3) Puts resident clothing away in closets and drawers. (3) Pick up spa rooms after use. (3) Monitors areas or activities and location of residents as assigned. (3) Engages residents in diversional activities (i.e., games, reading, walks). (3) Answer telephone and directs calls. (3) Directs visitors to appropriate areas. (3) Assists in transporting wheelchair residents. (3) Accompanies residents to appointments outside the facility. (2) Assists in the dining room, as directed, with the exception to assisting residents with meals and snacks. (3) Provides observation of residents as directed by the supervisor. (3) Works safely and follows safety practices and standards of the facility; responsible for reporting or correcting any existing or potential safety or accident hazard. (3) Maintains residents' rights and confidentiality of resident information; reports all suspected cases of resident abuse to supervisor or Administrator. (3) Employee is expected to report to work on time and when scheduled. (3) In this public service position, employee is required to be courteous, cooperative and respectful at all times, with the public and clients. Also establishes and maintains a courteous, cooperative and respectful working relationship with other employees, supervisors and public officials. (3) Supports all aspects of person-centered care. Respects and acknowledges individuality and uniqueness of residents. (3) Attends in-service education as provided or mandated. (3)

Tasks Assigned To This Position Involve Potential And/or Direct Exposure To Blood Or Body FLuids. (Lakeview Specific) Risk Exposure Categories

1=Tasks may involve exposure to blood/body fluids. 2=Tasks do not involve contact with blood/body fluids but could result in performing Category 1 task. 3=Tasks do not involve any risk of exposure to blood/body fluid.

Physical demands: Majority of time is spent standing and walking throughout the facility and interacting with residents. Frequently pushes (wheelchairs, linen carts), stoops, bends, reaches. Intermittently throughout the days lifts various items such as food trays, dirty linen, trash bags, etc., not to exceed 20 lbs. Frequently uses oral communication and hearing. Reads and writes English. When working in resident care areas there may be physical discomfort due to temperature, noise, etc. When transporting residents, uses near/far vision, hearing and hands and feet for driving a vehicle.

Related Job Functions

This job description is not intended to encompass every duty or responsibility but is only illustrative. This position is required to perform other duties as may be assigned or required.

Knowledge, Skills And Abilities

Ability to read, follow written and oral directions

Ability to learn job responsibilities through training provided during facility orientation and on the job.

Training, Experience And Other Requirements

Must be 16 years of age.

Successful completion of background check as required by Wisconsin Caregiver Law.