Dispatcher

Join La Costa Limousine as a Dispatcher! Coordinate chauffeur activities through radio and telephone communication, ensuring all scheduled and unscheduled runs are effectively managed and executed on time.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Manage scheduled runs, unscheduled runs and schedule changes so that Chauffeurs arrive at their pick-up points on time.

• Locate and assign Chauffeurs, as needed, to cover unscheduled runs.

• Handle radio traffic and multiple phone lines in a calm, effective and professional manner.

• Arrange with other limousine companies, as needed, to cover runs which cannot be covered with the available company staff.

• Assist drivers to learn effective radio communication and help them to solve problems in completing the run, as scheduled.

• When speaking with clients and other businesses represent the company in a professional and courteous manner.

• Document, in the system, specific problems with Chauffeurs or specific problems with clients and e-mail the appropriate supervisor.

• Document, on the pertinent form, specific problems with vehicles and forward these to the Fleet Manager.

• Learn common destinations in the geographic area served by the company and become familiar with routes and traffic patterns.

• Ensure that Chauffeur run sheets are completed and all needed receipts are attached.

• Provide backup to Reservations as needed (see Reservations job description).

• Seek supervision, from the appropriate authority, in carrying out assigned duties as specified.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty in an exemplary manner. The requirements listed below are representative of the minimum experience, knowledge, skills, or abilities required.

Special Attributes

Motivation to learn how to efficiently handle multiple radio and phone communications combined with effective problem solving.

Education

High school diploma or general education degree (GED). College coursework preferred.

Knowledge

Understanding the importance of clear, direct, precise and timely communication in carrying out Dispatch functions. Familiarity with the geographic area served by the company.

Experience

Experience handling multiple phone lines in a busy environment. Typing or data entry experience.

Certificates, Licenses

None

Interpersonal Skills:

Ability to communicate calmly and clearly. Ability to respond effectively and courteously to client requests. Ability to provide direction to others in an assertive and professional manner.

Reasoning Ability

Ability to calmly apply common sense understanding to problem solving.

Communication Skills

Ability to perform computer data entry with minimal errors. Ability to read and comprehend directions. Ability to complete pertinent forms.

Mathematical Skills

Ability to perform the mathematical functions involved in filling out pertinent forms.

Physical Demands

While performing the duties of this job, the employee is regularly required to sit for long periods of time and perform writing tasks and computer data entry. Specific vision abilities required by this job include close vision, distance vision, color vision and the ability to adjust focus.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.