What are the responsibilities and job description for the Hotel Ambassador position at La Colombe d'Or Hotel and Tonight & Tomorrow Restaurant?
Job Purpose:
The Hotel Ambassador assists guests with overall guest experience. All team members at La Colombe d’Or will anticipate guests’ needs and assist throughout their stay as needed to ensure they enjoy a memorable stay.
Job Responsibilities:
· Responsible for the welcome of all guests that enter La Colombe d’Or, escorting them to the appropriate area.
· Be present on the lobby floor and warmly interact with all guests using guest names, including in public areas and while completing guest requests and tasks.
· Speak to guests with clear, professional, and respectful language always.
· Efficiently check-in and check-out guests, handling payments, applying credits, and accurately using the Property Management System.
· Handle guest inquiries, requests, and special arrangements with keen attention to detail, accurately, with care and in a timely manner.
· Take in-room dining calls and orders, demonstrating in dept knowledge of food and beverage menus.
· Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
· Resolve guest complaints promptly and professionally.
· Assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
· Answer phone calls in a timely manner to place reservations, promote, upsell hotel services, amenities, and packages.
· Maintain the front of the house clean and organization to reflect our luxury standards.
· Uphold security and privacy standards to ensure guest safety and confidentiality.
· Foster a friendly, professional, and luxury-oriented atmosphere for guests.
· Has a full understanding of emergencies procedures, safety and critical thinking.
· Promoting safety by being alerted to observe, correct and report any hazards immediately and in a timely manner.
· Assist guests with Restaurant reservations and seating arrangements
· Re-stock minibar for guest rooms
Working conditions:
Office, professional work environment with a combination of indoors and some exposure to outdoors.
Capacity to safely lift and carry items between 10 to 35 pounds.
Non-permanent work schedule, schedule is flexible depending on business levels and occupancy.
Essential physical requirement of sitting and standing for long periods of time, stooping and typing.
Walking, using stairs, bending, and squatting.