What are the responsibilities and job description for the Cafe Manager - D.C. Chinatown position at La Colombe Coffee Workshop?
Cafe Manager - D.C. Chinatown
Summary
The Cafe Manager builds a healthy business and a healthy culture within their cafes. Ensures the operational needs of the cafe are met, while also supporting, and providing leadership to the team members of the cafe. Enjoys working in a fast-paced café environment and can effectively work under pressure. In this role they will work with and develop a team of baristas to provide the exceptional customer service and quality coffee experience that La Colombe has built its reputation on. The La Colombe Cafe Manager possesses a high sense of responsibility, quality, ethics, and integrity.
Responsibilities
PEOPLE & CULTURE Build team and maintain engagement by providing excellent employee experience. Communicate proactively, professionally and positively with the team and guests. Follow up consistently to build and maintain trust. Demonstrate compassion and care in relationships with teams while setting clear expectations and accountabilities. Confront, diffuse and resolve difficult situations in a proactive, objective and solution-oriented manner. Coach team to meet standards, perform well and treat one another respectfully.
BEVERAGE QUALITY Ensure teams consistently meet drink standards and serve beverages in a timely manner. Coach baristas to improve drink preparation skills. Work with other Cafe Managers, Lead Baristas, and Technical Department to achieve quality control from a technical perspective (brewing devices, water quality, TDS measurements, etc.) Scheduling regular cuppings to help promote general coffee knowledge. Work collaboratively with the market trainers to ensure that all employees are bar trained up to La Colombe’s beverage standards.
HEALTH & SAFETY Ensure that all safety protocols are followed even when you are not present. Ensure safety, harassment, injuries or any other issues brought to your attention are reported and addressed immediately. Complete Monthly Health Inspection Checklist and maintain food service manager health certificate. Create any relevant checklists to ensure the proper maintenance and wellbeing of the cafe.
HOSPITALITY Cultivate and create an environment that is passionate about hospitality. Educating baristas so that they are fluent with the La Colombe mission and culture as well as the story of our coffees. Build relationships with guests by communicating warmly and authentically. Seek opportunities to engage with guests. Deliver timely, professional and knowledgeable service. Exceed guest expectations.
BUSINESS MANAGEMENT Carefully, thoughtfully and craftily curate the LaColombe experience in the cafe. Continuously works on business development in strategy in all aspects including but not limited to boosting relationships with local organizations and entities, product display and initial rollouts and other relative tasks. Develop and maintain a labor schedule that is efficient and cost effective. Complete payroll and admin tasks accurately and on time. Work with daily cash, POS system, submit sales excels to HQ and review weekly sales with the management team. Build sales consistently and deliberately. Manage controllable costs skillfully and effectively.
Requirements
- Food Service: 3 years of food service experience
- Years in Mgmt: 2 years min
- People skills: Dealing with the public and team proactively, professionally, and positively
- Ownership: Takes initiative, personally drives & takes pride in business. CARES
About Us
Chobani is a food maker with a mission of making high-quality and nutritious food accessible to more people, while elevating our communities and making the world a healthier place. In short: making good food for all. In support of this mission, Chobani is a purpose-driven, people-first, food-and-wellness-focused company, and has been since its founding in 2005 by Hamdi Ulukaya, an immigrant to the U.S. The Company manufactures yogurt, oat milk, and creamers – Chobani yogurt is America's No.1 yogurt brand, made with natural ingredients without artificial preservatives. Following the 2023 acquisition of La Colombe, a leading coffee roaster with a shared commitment to quality, craftmanship and impact, the Company began selling cold-pressed espresso and lattes on tap at 32 cafes, as well as Ready to Drink (RTD) coffee beverages at retail.
Chobani uses food as a force for good in the world – putting humanity first in everything it does. The company’s philanthropic efforts prioritize giving back to its communities and beyond: working to eradicate child hunger, supporting immigrants, refugees and underrepresented people, honoring veterans, and protecting the planet. Chobani manufactures its products in New York, Idaho, Michigan and Australia, and its products are available throughout North America and distributed in Australia and other select markets.
For more information, please visit www.chobani.com and www.lacolombe.com, or follow us on Facebook, Twitter, Instagram and LinkedIn.
Chobani is an equal opportunity employer. Chobani will not discriminate against any applicant for employment on any basis including, but not limited to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military and/or veteran status, marital status, predisposing genetic characteristics and genetic information, or any other classification protected by federal, state, and local laws.
