What are the responsibilities and job description for the Patient Services Representative PSR position at LA CLINICA DE LOS CAMPESINOS INC?
Patient Services Representative – Noble Community Clinics
Friendship, Wisconsin | Full-Time Monday-Friday
Are you Passionate About People?
Do you enjoy helping others and making a difference in the lives of our patients and in the community? If so, we'd love to meet you! Join Noble Community Clinics and be part of a team dedicated to transforming healthcare in Wisconsin. We foster a culture of collaboration, respect, and accountability - working together to provide inclusive, high-quality care.
About Us
Noble Community Clinics is a Federally Qualified Health Center (FQHC) that has been delivering exceptional, integrated healthcare to Wisconsin communities for over 60 years. Our mission is to ensure high-quality, accessible healthcare while fostering the well-being of our patients, staff, and communities.
About the Role
As the Patient Services Representative at Noble Community Clinics, you will complete patient registration, assist with walk-in patients, and schedule appointments while providing exceptional customer service. The position ensures that patient appointments are maintained on schedule according to providers' timelines. You will manage all required patient registration paperwork, collect payments and cashier responsibilities, and handle patient reappointments and short notice scheduling.
What You’ll Do
- Manage the check-in and check-out process for all patients, schedule appointments, update schedules daily to fill no-show and canceled slots, accommodate walk-in and emergency patients, and verify the accuracy of patient demographic and insurance information both in-person and over the phone.
- Collect patient co-pays and pre-arranged payments at check-in while balancing the cash drawer and making daily or directed bank deposits.
- Confirm upcoming patient appointments as directed, answer phones and direct calls appropriately, and maintain patient call lists for those available on short notice (ASN) to manage provider schedules efficiently.
- Refer patients to financial, insurance, or community resources as necessary.
- Maintain patient confidentiality, following Health Insurance Portability & Accountability Act (HIPAA) requirements.
What You’ll Receive
- A culture built on patient care, teamwork, and community impact.
- Competitive salary & benefits to support your well-being:
- 20 days of Paid Time Off (PTO) – accrual starts on your first day!
- 8 Paid Holidays
- Medical, Dental, Vision & Pet Insurance
- 401(k) with up to 5% company match
- Short & Long-Term Disability, Life Insurance (company-paid)
What We’re Looking For
- High School Diploma or equivalent required.
- Previous experience in a healthcare office setting preferred
- Minimum of one year of experience in customer service required
- Previous experience with Epic is a plus.
- Excellent communication and organizational skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong problem-solving skills and a patient-centered mindset.
Noble Community Clinics is proud to be an Equal Opportunity Affirmative Action employer.