Part Time Bilingual Family Advocate

Position: Family Advocate

Classification: Non-exempt

Work Schedule: Part-time 30 hours per week, with two optional schedules available

• Sunday through Thursday, 4:00 PM to 10:30 pm FIRM
• Tuesday through Saturday, 4:00 pm to 10:30 pm FIRM

Bilingual: English and Spanish Required

Worksite: On-site at La Casa de las Madres’ confidentially located Emergency Shelter.

Position Summary: Under the supervision of the Director of Housing Programs, or her/his designee, the shelter Family Advocates work at La Casa’s emergency shelter. The Family Advocate is responsible for providing crisis intervention and supportive services by developing individualized care plans. The position requires an ability to respond sensitively to women, teens, and their children who may be in crisis and/or seeking support. The Family Advocate will:

Essential Functions and Responsibilities:

• Provide crisis intervention and counseling by telephone or in person;
• Provide field accompaniment to clients as needed - medical, criminal justice, civil legal & social services;
• Provide comprehensive assessments that will result in individual care plans;
• Coordinate linkages and work collaboratively with community-based organizations to ensure accessibility and greater options for clients and their families;
• Collaborate with on-site consultants/clinicians to provide comprehensive services to high-risk clients;
• Maintain for safekeeping, client files in compliance with grant and/or contract guidelines;
• Assist with day-to-day operations, including phone coverage, site supervision, crisis intervention, and conflict resolution;
• Participate in regularly scheduled staff and case management meetings;
• Maintain and submit program documentation in accordance with grant requirements;
• Facilitate a variety of support groups;
• Share in shelter management duties: maintain donations, clean/set-up rooms, meal provision, trash/recycling, laundry, basic maintenance, etc., and
• Maintain a clean workspace, including but not limited to cleaning after yourself after all activities such as client interviews and using shelter facilities, kitchen/s, break rooms, and restrooms.
• Other duties that are service site-specific, as identified and assigned.

Minimum Qualifications:

• Minimum two (2) years of college in the human services field of study plus at least one (1) year experience in domestic violence-related work or equivalent school/work/life experience.
• Experience working in a dynamic, diverse, multicultural, multilingual setting.
• Knowledge of case management, counseling techniques, peer counseling models, crisis intervention, social milieu, and group facilitation.
• Working knowledge of community resources in the San Francisco area.
• Strong written and verbal communication skills.
• Ability to work as a team member with a strong commitment to collaborative work.
• Ability to approach work with a positive, supportive, and sensitive attitude and demeanor.
• Must be able to fulfill physical requirements of the job (lifting, pushing, pulling, carrying, walking up and down stairs multiple times per day, etc.).
• Understanding of confidentiality and privilege laws governing domestic violence work.
• Bilingual (English/Spanish) required.
• Verifiable completion of state-mandated 40-hour domestic violence counselor training or will completed during the next scheduled agency 40-hour domestic violence counselor training, including working one overnight shift at La Casa’s emergency shelter.
• Clearance through DOJ Live Scan fingerprinting is required. La Casa de las Madres will consider applicants, including those with criminal histories, in a manner consistent with San Francisco’s Fair Chance Ordinance.
• Valid CA driver's license may be required (depending on the position), clean driving record, and insurable under agency policy.

Required Competencies: To perform the job successfully, an individual should demonstrate the following competencies to execute the essential functions of this position.

• Problem-solving – identify and resolve problems promptly by gathering and analyzing information skillfully.
• Interpersonal skills – maintain confidentiality, remain open to others’ ideas, and be willing to try new approaches.
• Managing Up - Ability to exercise sound judgment and communicate with supervisor and/or agency leadership.
• Oral communication – speaks clearly and persuasively in positive or negative situations.
• Written communications – edits work for spelling and grammar, presents numerical data effectively and can read and interpret written information.
• Planning/organizing – prioritizes and plans work activities, uses time efficiently, and develops realistic action plans.
• Quality control – demonstrates accuracy and thoroughness and monitors own work to ensure quality.
• Adaptability – adapts to changes in the work environment, manages competing demands, and can deal with frequent changes, delays, or unexpected events.
• Dependability – consistently at work and on time, follows instructions, responds to management direction, and solicits feedback to improve performance.
• Safety and security – actively promotes and personally observes safety and security procedures and uses equipment and materials properly.
• Physical – meet the physical requirements of the job, including lifting, carrying, pulling, and pushing up to 25 pounds. You will be required to stand, walk, and use hands and fingers, and handle or feel objects, tools, keyboards, tools, and controls. Vision requirements include close, distance, and peripheral vision, depth perception, and the ability to adjust focus.

Compensation & Other Information: up to $26.65 per hour, DOE. The Family Advocate is a part-time (30 hours per week), fully benefited position requiring working day, evening, night, weekend & holiday hours. Formerly battered women are encouraged to apply.

Excellent benefits package includes: Kaiser health plan, vision, dental, life insurance, long-term disability, employee assistance program, tuition reimbursement, health savings account, employee funded 403(b) retirement plan with employer match option, 9/80 Alternate Work Schedule, 13 paid holidays, two additional paid days off for employee’s birthday and work anniversary, and generous vacation plan (1.0 FTE tiered: 2.4 weeks in the first year- up to 4.8 weeks at four years of service).

To Apply: Send a resume with a cover letter via this posting, or mail your cover letter and resume to La Casa de las Madres-FA, 1269 Howard Street, San Francisco, CA 94103.

La Casa de las Madres is an Equal Opportunity Employer: We cultivate a culture of inclusion for all employees that respects their strengths, views, and experiences. Our differences enable us to be a better team.EEO Policy is available upon request. Formerly battered women are encouraged to apply.

Job Type: Part-time

Pay: $26.00 - $26.65 per hour

Benefits:

• 403(b)
• 403(b) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Experience:

• domestic violence related work: 1 year (Preferred)

Language:

• Spanish (Preferred)

Work Location: In person

Salary : $26 - $27