Customer Service Associate Part Time

Benefits:Competitive salaryFlexible scheduleOpportunity for advancementPart-Time | Independent Contractor | Onsite Collaboration RequiredLa Brigade de Buyer, Inc. is seeking an experienced Customer Service Representative (Consumer) to provide independent customer support services for our direct-to-consumer business. This is a part-time, 1099 independent contractor engagement focused on delivering a premium, consultative customer experience aligned with our high-end kitchenware brand.This role is well suited for a customer service professional with a passion for cooking or baking who can advise customers, resolve issues independently, and represent a premium consumer brand with professionalism and care.Onsite Collaboration: Due to the nature of the work and cross-functional collaboration, the contractor must perform services onsite at our office up to three (3) days per week, coordinated in advance. The contractor retains discretion over how services are performed during onsite and offsite work periods. Scope of ServicesThe Contractor will provide customer service and advisory support services, including:Consumer Customer SupportRespond to individual customer inquiries via phone, email, and digital channelsEvaluate, log, and respond to inquiries received through email, phone, website, and social media platformsAdvise customers on product selection and usage, delivering a premium, consultative experienceHandle customer complaints and coordinate refunds or replacements in accordance with documented guidelinesPerform customer verifications, including fraud-related inquiries when applicableOrder, Returns & Data ManagementLog all customer inquiries and follow-ups in the ERP systemManage return reports, analyze trends, and provide recommendationsMaintain organized records of inquiries, resolutions, and responsesCoordinate with Quality and Marketing teams to support accurate customer responsesCommunity & Brand EngagementSupport the de Buyer Enthusiasts community (Facebook Group), including:Publishing approved content (news, tips, product guidance)Welcoming new membersResponding to product-related questions and commentsCoordination & EscalationLiaise with Direct-to-Consumer, Marketing, and Warehouse partners as neededReview and quality-check external helpdesk responses related to pricing and delivery inquiriesIdentify issues or risks and escalate appropriately through agreed communication channelsDeliverables & Performance ExpectationsTimely, professional responses to customer inquiriesAccurate logging and documentation of customer interactionsClear escalation of complex or high-risk issuesConsistent alignment with documented quality and brand standardsContractor QualificationsMinimum 1 year of experience providing consumer-facing customer service support, preferably in high end consumer goods or homewareStrong written and verbal communication skillsAbility to manage multiple inquiries independently in a fast-paced environmentProficiency with Microsoft OfficeExperience with Shopify and NetSuite or similar systemsKnowledge of kitchenware (cookware, bakeware, cutlery, utensils) is a plusFluent English required; additional languages (French or Spanish) a plusEngagement Terms (Independent Contractor)This engagement is for a 1099 independent contractor, not an employeeContractor retains control over the manner and means of performing servicesContractor may provide services to other clients during the engagementContractor is responsible for all taxes, insurance, equipment, and business expensesCompensation is expected to be hourly and paid for time worked, consistent with non-exempt pay practices, as defined in the Independent Contractor AgreementNo eligibility for employee benefits, paid time off, or overtime premiumsEngagement scope, compensation, invoicing, and termination terms will be defined in a separate Independent Contractor AgreementEqual Opportunity Statement La Brigade de Buyer, Inc. engages independent contractors without regard to race, color, religion, sex, national origin, age, disability, or any other protected status.Flexible work from home options available.

Salary : $22 - $28