Guest Service Agent

https://labahiahotel.com/careers/

ABOUT US:
Nestled along the Pacific Coast, La Bahia Hotel & Spa celebrates its dramatic setting where the tip of Monterey Bay touches Sana Cruz's coveted Main Beach. Steeped in the romantic beauty of Spanish-Mediterranean architecture, locals and travelers alike will savor globally influenced cuisine, cocktails and wellness rituals infused with the region's agricultural bounty and coast-cultured Spirit.

SUMMARY:ABOUT US:
Nestled along the Pacific Coast, La Bahia Hotel & Spa celebrates its dramatic setting where the tip of Monterey Bay touches Sana Cruz's coveted Main Beach. Steeped in the romantic beauty of Spanish-Mediterranean architecture, locals and travelers alike will savor globally influenced cuisine, cocktails and wellness rituals infused with the region's agricultural bounty and coast-cultured Spirit.

SUMMARY:
The Guest Service Agent is a polished hospitality professional with a natural warmth, exceptional attention to detail, and a genuine passion for creating meaningful connections with every member and guest they encounter. This role is essential in upholding our high standards of excellence, serving as the welcoming face of the Guest House and the first impression members experience upon arrival. By delivering anticipatory, white-glove service across all guest touchpoints, the Guest Service Agent will embody La Bahia Hotel & Spa's service standards (inspired by Forbes) while setting the tone for an exceptional and memorable visit at our beachfront property.

DUTIES/RESPONSIBILITY:

• Greet and welcome members and guests upon arrival, addressing them by name whenever possible to create a personalized experience
• Manage member check-ins and arrivals with efficiency and elegance, ensuring all preferences and special requests are noted and fulfilled
• Serve as a knowledgeable resource for all Preferred Guest Program amenities, services, events, and member benefits
• Handle reservations, bookings, and scheduling for dining, spa, fitness, private events, and other Guest House offerings
• Anticipate member needs before they are expressed, proactively offering assistance and recommendations
• Respond to member inquiries, requests, and concerns in person, by phone, and via written communication with professionalism and grace
• Coordinate with internal departments — including food & beverage, housekeeping, events, and security — to ensure smooth operations and member satisfaction
• Maintain the appearance and atmosphere of the reception and lobby areas to reflect the Guest House luxury standards
• Accurately process membership records, billing, and administrative tasks using the Guest House's property management system
• Handle sensitive member information with the utmost discretion and confidentiality
• Assist with special events, VIP arrivals, and member milestone celebrations
• Perform all other duties that may be assigned as needed by your manager

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

QUALIFICATIONS:

• 2 years of experience in a luxury hospitality, concierge, or front-of-house role (private club, five-star hotel, or similar environment preferred)
• Exceptional interpersonal and communication skills with a natural ability to connect with a discerning clientele
• Polished, professional presentation and demeanor at all times
• Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment
• Proficiency with property management or club management software; willingness to learn new systems
• Discretion and sound judgment when handling confidential member information
• Flexibility to work a rotating schedule including evenings, weekends, and holidays
• Capability to lift, push, and pull a moderate amount of weight (Up to 30lbs)
• Ability to stand for long periods of time

This role offers a dynamic work environment where your contributions directly impact the guest experience. If you are dedicated to personalized service, guest satisfaction, and enjoy working in a high-end atmosphere, we invite you to join our Guest House team at La Bahia Hotel & Spa.

We are an Equal Opportunity Employer and do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other protected status under applicable law.

DISCLOSURE TO JOB APPLICANTS PURSUANT TO THE CALIFORNIA CONSUMER PRIVACY ACT (CCPA)
As part of your job application and the Company’s evaluation of your candidacy, the Company collects, receives, maintains, and uses the following types of Personal Information about you for the business purposes identified for each category:
CATEGORY EXAMPLES BUSINESS PURPOSE
Personal Identifiers
Name, alias, postal or mailing address, email address, telephone number, social security number, driver’s license or state identification card number, passport number

1. To comply with state and federal law and regulations requiring; employers to maintain certain records;
2. To evaluate your job application and candidacy for employment;
3. To obtain and verify background check and references; and
4. To communicate with you regarding your candidacy for employment.

Pre-Hire Information Job application, resume, background check results, job interview notes, and candidate evaluation records Same as above
Employment History
Information regarding prior job experience, positions held, names of prior supervisors, reference information, skills and when permitted by applicable law your salary history or expectations

Same as above

Education Information
Information from resumes regarding educational history; transcripts or records of degrees, vocational certifications, licenses obtained

Same as above

If you become employed by the Company, the Company will notify you of additional categories of Personal Information that it collects, receives, and maintains for business purposes.