TDM Network Operations Specialist (NOS) / Trainer

Job Title: TDM Network Operations Specialist (NOS) / Trainer

Job Code: SAS20220405-81765

Job Location: Melbourne, FL

L3Harris is looking for a TDM Network Control Specialist who will support a large nationwide customer. This individual will be a key member of the Network Operations Control Center (NOCC), and they will closely support the geographically dispersed network and team located throughout North America. The TDM Network Control Specialist will be responsible for being the first line of support for the customer and field team to troubleshoot and assist with developing solutions and support mission-critical programs.

Job Description:

• Provide technical support for a large nationwide network which includes monitoring, analyzing, and troubleshooting network problems within Network Operations Control Center (NOCC) utilizing network management and monitoring tools.
• Monitor the alarm conditions on the network to proactively identify and minimize disruption and impact to the FAA network, and perform root cause analysis to determine a plan of action for restoring customer services.
• Employ test methods to analyze channelized/unchanneled T1, T3, utilizing DACs equipment, Ethernet, IP, Frame Relay, ATM, WAN, LAN, SONET, and TDM.
• Assist Local Exchange Carriers (LEC), ILECs, and IXCs to resolve WAN problems, and assist onsite field technicians remotely to resolve local issues.
• This position is part of an onsite 24x7x365 NOCC environment where working rotating shifts is an essential function of the position as required by business needs. Workday schedule flexibility is required. This position is not eligible for remote work due to secure network access requirements.
• Periodically support short-term emergency evacuation to local or remote backup facilities.
• Provide training for new NOS.

Qualifications:

• Bachelor’s degree in Telecommunications, Engineering, Networking, Information Technology or related field with (4) years of prior related experience or 2 years post-Secondary/ Associate’s Degree with a minimum of (6) years of prior related experience.
• Minimum of (6) Years’ layer 1 Troubleshooting experience.
• Minimum of (6) Years’ networking experience with layer 1, 2, and 3.
• Minimum of (6) Years’ networking technologies experience with SONET and/or Time Division Multiplexing (TDM).
• Minimum of 6 years’ experience in the FTI NOCC performing as a TDM NOS.
• Minimum of 5 years’ experience training other NOS.

Additional Knowledge, Skills, and Abilities considered:

• Familiarity working with networking technologies such as RF, OSPF, BGP, MPLS, HSRP, ATM, and Frame Relay.
• Experience with Network Management tools such as Cisco Prime SNMPc, Orion, and Netflow.
• Experience in UNIX and Remote Access solutions.
• Experience with call center phone systems and working with geographically dispersed teams.
• Certifications such as Cisco Certified Network Associate (CCNA).
• Minimum of (2) Years Telecommunications Network Troubleshooting experience.

Additional Knowledge, Skills, and Abilities considered:

• Experience with Layer 1 Troubleshooting
• Experience with call center phone systems and working with geographically dispersed teams.
• Experience in Physical layer and routed technologies experience.
• Experience with Network Management systems and tools.
• Experience in remote maintenance and repair of CISCO network equipment.
• Experience with interacting with customers and meeting service-level timelines.