Assistant General Manager (AGM)

L3 Oasis – Boutique Hotel | Palm Desert, CA

L3 Oasis is seeking a hands-on, highly motivated Assistant General Manager (AGM) to support daily hotel operations and help elevate the guest experience. This role is ideal for someone who thrives in a fast-paced, entrepreneurial environment and is ready to take ownership across multiple departments.

Position Overview

The AGM will work closely with ownership and on-site leadership to oversee front desk operations, housekeeping coordination, maintenance follow-up, and overall guest satisfaction. This is a roll-up-your-sleeves position that requires flexibility, accountability, and strong leadership.

Key Responsibilities

Operations Management

• Oversee daily hotel operations across all departments
• Ensure high standards in cleanliness, maintenance, and guest experience
• Act as Manager on Duty when needed
  
  
  

Front Desk Leadership

• Train and enforce standardized check-in/check-out procedures
• Handle escalated guest concerns and service recovery
• Monitor online reviews and ensure timely, professional responses
  
  
  

Staff Management

• Assist with hiring, onboarding, and training of team members
• Lead by example and hold staff accountable to performance standards
• Participate in disciplinary actions, coaching, and performance reviews
  
  
  

Scheduling & Payroll

• Create and manage weekly staff schedules based on occupancy and business needs
• Monitor labor costs and optimize staffing efficiency
• Process and review payroll to ensure accuracy and compliance
  
  
  

Housekeeping & Maintenance Coordination

• Work closely with housekeeping and maintenance teams to ensure:
• Rooms are guest-ready
• Preventative maintenance is completed
• Projects are executed on time
  
  

Shift Coverage

• Step in to cover shifts as needed (front desk or operations)
• Maintain smooth operations during staffing gaps or high-demand periods
  
  
  

Revenue & Performance

• Assist in rate management and occupancy strategies
• Support direct booking initiatives and upsell opportunities
• Identify ways to improve efficiency and increase revenue
  
  
  

Qualifications

• 2 years of hotel leadership experience (boutique or lifestyle hotel preferred)
• Strong understanding of hotel operations (front desk, housekeeping, maintenance coordination)
• Experience with scheduling and payroll systems
• Excellent communication and problem-solving skills
• Ability to multitask and adapt in a dynamic environment
• Willingness to work flexible hours, including weekends and holidays
  
  
  

What We’re Looking For

• A leader, not just a manager
• Someone who takes initiative and ownership
• Detail-oriented with a focus on accountability
• Comfortable being hands-on and stepping into any role when needed
  
  
  

Why Join L3 Oasis

• Opportunity to be part of a growing boutique hotel transformation
• Hands-on leadership role with real impact
• Collaborative and fast-moving environment
• Growth potential as the property expands (including upcoming renovations)