What are the responsibilities and job description for the Warranty Administrator position at L0834 West Palm Beach Hyundai?
Dealership: L0834 West Palm Beach Hyundai West Palm Beach Hyundai Warranty Administrator / Booker “We Make Things Better.” Ready to grow your career with a team that empowers you to succeed? As part of the Lithia & Driveway family, we live our core values every day: Earning Customers for Life · Taking Personal Ownership · Improving Constantly · Having Fun If you’re a detail-driven administrative professional who thrives in a fast-paced service environment, we want to meet you! What You’ll Do Accurately prepare warranty repair orders in full compliance with manufacturer policies and procedures. Enter correct labor op codes, failure codes, and all required administrative data. Book the appropriate technicians for earned hours—up-flag, back-flag, and communicate adjustments promptly. Review vehicle service history to avoid duplicate or comeback submissions. Track, review, and process all returned, rejected, or adjusted claims until final resolution. Communicate with manufacturer warranty representatives for authorizations or special-case claims. Monitor usage of special warranty programs to ensure proper compliance by service and technical staff. Responsibilities: Prepare warranty repair orders with accuracy, legibility and compliance to the manufacturers warranty policies and procedures as outlined in appropriate manufacturers Warranty Policy and Procedure Manuals. Determine and enter the applicable labor operation codes, failure codes, and/or other required administrative data on the repair orders. Book the appropriate technicians for the hours earned on the operations performed. Up-flag and back-flag as appropriate, informing the technician and department management of adjustments as they occur. Check each repair order against the vehicles’ service history to avoid processing duplicate claims or submitting claims for shop comebacks. Review and process all returned/rejected/adjusted warranty claims, track each claim until its final resolution. Contact the appropriate warranty claims representative regarding any claims requiring additional authorization or for claims requiring special assistance. Monitor the use of special warranty programs for diagnosis time, straight time repairs, etc. for abuse by the service sales and /or technical staff. Qualifications: Communication skills – communicate effectively with others Typing – ability to type efficiently to enter accurate information into tracking system Mathematics – ability to solve basic math calculations. Basic computer skills Benefits We offer best in class industry benefits: • Competitive pay • Medical, Dental and Vision Plans • Paid Holidays & PTO • Short and Long-Term Disability • Paid Life Insurance • 401(k) Retirement Plan • Employee Stock Purchase Plan • Lithia Learning Center • Vehicle Purchase Discounts • Wellness Programs High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both. Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!