What are the responsibilities and job description for the Sell Dispatch Coordinator position at L0397 Driveway Home Office?
Dealership: L0397 Driveway Home Office Driveway Driveway is where car buying and selling meets convenience—with no haggling, no pressure, and no leaving your couch. We’re the digital retail arm of Lithia & Driveway (LAD) and we’re on a mission to make car ownership easy, transparent, and dare we say... enjoyable. Backed by a network of nearly 300 dealerships across the U.S, Driveway blends the best of tech and human touch to deliver a smarter, smoother experience. We’re big on innovation, big on people, and always driving forward. Come ride with us! Location: Dallas, TX Pay: $40,040-$60,008 plus incentive potential Schedule: Tuesday-Saturday availability Position Summary The Sell Dispatch Coordinator is part of the Driveway fulfillment team and will be responsible for fulfillment coordination between customers and fulfillment centers. The position will be responsible for coordinating vehicle pickup scheduling, managing vehicle pickup logistics, and ensuring timely positive equity payments to customers at the time of vehicle pickup. Sell Dispatch Coordinator will collaborate closely with the Field Operations team, Lithia dealerships nationwide, and third-party logistics providers, while proactively delivering results and providing exceptional customer service. The Sell Dispatch Coordinator will demonstrate Lithia & Driveway’s mission and core values with humble confidence and will report directly to the Sell Dispatch Supervisor. Primary Duties (Responsibilities) Address customer cases as soon as assigned via our CRM Determine fulfillment type based on customer location and coordinate vehicle pickups accordingly Schedule vehicle pickups at the earliest possible time considering customer availability, preferences, and fulfillment capacity Coordinate vehicle pick-up between Driveway customers and field operations teams, including in-market, store-based, hub, and out-of-market (OOM) fulfillment Track and update load status in TMS and CRM, and update appointment times and statuses in Scheduling, CRM, and TMS programs Ensure customers are informed and comfortable regarding pickups, payments, and documentation of their vehicle sale (including VPAs, BoS, etc.) Qualifications Skills Strong attention to detail and excellent Customer service mindset Excellent communication skills Time management and organizational skills Excellent communication and interpersonal skills. Proficient in digital tools, including CRM systems, Microsoft Office (Excel, Word, PowerPoint) Understands the complexity of online retail operations Education High School Diploma or equivalent required Competencies Humble: lives the mission and values and follows ethical and moral standards High performance: proactive, fact-based, and results oriented Smart: maintains knowledge of business and financial acumen to make sound decisions Charismatic: collaborates and communicates effectively Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.* Up to 1/3 of time: standing, walking, lifting up to 25 pounds Up to 2/3 of time: sitting, kneeling, reaching, talking, hearing *Reasonable accommodations may be made to enable individuals to perform the essential functions. We Offer Best-in-Class Industry Benefits: Competitive pay Medical, Dental, and Vision Plans Paid Holidays & PTO Short and Long-Term Disability Paid Life Insurance 401(k) Retirement Plan Employee Stock Purchase Plan Lithia Learning Center Vehicle Purchase Discounts Wellness Programs At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both. Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!
Salary : $40,040 - $60,008