Production Planner

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Job Summary

The Production Planner plays a key role in supporting day-to-day repair operations by working closely with the Operations team. Reporting to the Operations Manager, this position is responsible for quoting Industrial and Rail repair jobs, supporting production planning activities, coordinating material procurement, managing customer communications regarding order status, and assisting with inventory management. This role serves as a central point of coordination between customers, the shop, and internal teams while fostering strong professional relationships.

Key Responsibilities

• Support the Repair Operations team with job quoting, production planning, and job prioritization for electric motor repairs
• Communicate with customers via phone, email, or in person to provide order updates, answer questions, and support overall customer satisfaction.
• Collect, review, and analyze job records, inspection reports, and repair documentation to prepare accurate and timely customer quotes.
• Accept and process customer purchase orders, including reviewing and understanding terms and conditions, verifying availability, pricing, and delivery methods.
• Review, process, and maintain job documentation and customer reports.
• Coordinate with the accounting department to support invoicing and customer payment follow-up as needed.
• Collaborate regularly with cross-functional teams including inside and outside sales, accounting, IT, reliability services, power services, and purchasing.
• Support customers and the sales team on available products and services as required
• Perform inventory cycle counts, complete required paperwork, and accurately record materials and items received or shipped.
• Operate forklifts and material-handling equipment to safely move products within the facility.
• Maintain strong inventory control practices to minimize damage, loss, and discrepancies.
• Demonstrate a high level of accuracy, attention to detail, and a commitment to continuous learning of products and services.
• Perform other duties as assigned by the Operations Manager.

Requirements

• High school diploma or equivalent.
• 1–3 years of related experience in motor repair, industrial repair quoting, or a similar technical role
• Ability to read and interpret safety rules, operating manuals, SDS sheets, maintenance instructions, and other technical documentation.
• Strong written and verbal communication skills with the ability to adapt communication style to various audiences
• Solid mathematical skills, including whole numbers, fractions, decimals, rates, ratios, and percentages.
• Strong computer skills, including proficiency with Microsoft Excel and Microsoft Word, and the ability to quickly learn and effectively use ERP systems and other business software
• Authorization to work for any employer in the United States.
• Willingness to work overtime, including weekdays and weekends, as required to meet customer service and operational needs.

Preferred Qualifications

• Experience working with Acumatica ERP or similar systems.
• Prior experience in motor repair, industrial repair quoting, manufacturing engineering, or a related technical field.
• Strong customer service skills with the ability to manage multiple priorities.
• Demonstrated aptitude for detailed quoting and cost evaluation processes.