What are the responsibilities and job description for the Help Desk Specialist position at L & S Electric, Inc.?
Brief Description
Are you interested in joining a company that was recently certified as a "Great Place to Work" for the fifth year in a row? If so, please read on...
Duties And Responsibilities
Why L & S Electric?
We don’t just offer a job—we offer a future. At L&S Electric, we believe in rewarding our team with benefits that truly make a difference.
Your Benefits
L&S Electric is an AAP/EEO employer and uses E-Verify to confirm the employment eligibility of all new hires. We’re proud to foster an inclusive environment where everyone is treated equally.
Ready to Power Up Your Career?
At L&S Electric, you’re not just a number—you’re part of a legacy. Join a team that puts safety, integrity, and people first. Apply now and become part of a company that’s powering progress—one repair at a time.
Are you interested in joining a company that was recently certified as a "Great Place to Work" for the fifth year in a row? If so, please read on...
Duties And Responsibilities
- Monitor and respond quickly and effectively to requests received through the IT helpdesk system
- Respond to end user queries by phone, email, and in person
- Create step-by-step training material with screenshots for end users
- Provide technical assistance and support for incoming concerns and issues related to systems, software, and hardware
- Document internal procedures and processes
- Ask educated questions and listen to end users to determine the root cause of issues
- Work through the problem-solving process with end users, empowering them to do the same in the future
- Run diagnostic steps to resolve problems
- Report significant and recurring issues to the tier-2 support
- Collect feedback to determine patterns and issues such that they can be resolved, or FAQs can be provided to customers to ease the troubleshooting process
- Associate degree in IT, Computer Science, or related field
- Minimum of two years’ experience as a Help Desk Technician or other customer service role
- Ability to diagnose and resolve basic computer/technical issues
- Excellent communication skills
- Working knowledge of Microsoft based systems
Why L & S Electric?
We don’t just offer a job—we offer a future. At L&S Electric, we believe in rewarding our team with benefits that truly make a difference.
Your Benefits
- Health First: Medical, dental, and vision coverage for you and your family.
- Peace of Mind: Company-paid short-term disability and life insurance.
- Financial Well-being: 401(k) with generous match.
- Time to Recharge: 3 weeks PTO, 7 paid holidays, plus volunteer time off.
- Your Tools, On Us: Safety glasses and shoe programs.
- More Than a Paycheck: Performance-based bonus opportunities.
- Support When You Need It: Employee Assistance Program at no cost.
- For Our Story
- For Life at L&S
L&S Electric is an AAP/EEO employer and uses E-Verify to confirm the employment eligibility of all new hires. We’re proud to foster an inclusive environment where everyone is treated equally.
Ready to Power Up Your Career?
At L&S Electric, you’re not just a number—you’re part of a legacy. Join a team that puts safety, integrity, and people first. Apply now and become part of a company that’s powering progress—one repair at a time.