Client Success Coordinator

Company Overview

L&P Aesthetics Medical, Inc. has built a stellar reputation in the medical aesthetic industry. We believe that our employees are our greatest asset, and our cultural values are reflected in every aspect of our work. Our dedicated team consists of skilled professionals who are passionate about delivering natural results for our patients.

Summary

The Front Office Coordinator will engage in high volume phone inquiries and face-to-face interactions with potential and/or current patients from initial inquiry to follow-up. The Front Office Coordinator will also be responsible for administrative tasks and office coordination, as needed by the practice manager. The Front Office Coordinator will be responsible for managing patient inquiries, including scheduling of consultations and subsequent follow-ups. As a part of this process, the Front Office Coordinator will educate patients on proposed treatment care plans, including payment options. In addition, this position will be responsible for keeping track of many details including patient scheduling of multiple providers and patient payments of treatments and products. The Front Office Coordinator will work in conjunction with the physician(s) and practice manager in establishing and achieving agreed upon goals. Clinic hours vary and are between 7:00am and 7:00pm Monday through Friday including weekends.

Responsibilities

• Answer new patient email/text leads, existing client emails, and website inquiries for bookings and sales.
• Book clients and handle transactions using medical software program.
• Have knowledge of all procedures offered and be able to answer client questions accordingly.
• Review and ensure full schedules for MDs, PAs, NPs, RNs, LVNs and estheticians. Fill in cancellation spots/maximizing the schedule.
• Retain patients by recommending other services such as non-surgical treatments, skin care consultation or laser services.
• Provide administrative support to practice managers and physicians.
• Maintain complete confidentiality in all guest matters in accordance with company policy
• Attend seminars to keep informed and updated in plastic surgery and med spa services

Requirements

• Proven experience as a medical receptionist in a plastic surgery or medspa office
• Strong customer service skills with a focus on patient satisfaction.
• Excellent time management abilities to handle multiple tasks efficiently.
• Familiarity with Google Suite and other office software is preferred.
• Patient Now experience recommended.
• Bilingual candidates are encouraged to apply for enhanced communication with diverse patients.
• Must be willing to work at both Palo Alto and Los Gatos locations.
• Saturdays are mandatory

If you are passionate about patient care and thrive in a fast-paced environment, we invite you to apply for the Front Office Coordinator position at L&P Aesthetics Medical, Inc. Join us in making a difference!

Note: All duties and responsibilities stated are essential job functions. Staff members may be required to perform additional job-related duties as assigned by management.

​L&P Aesthetics continues to follow ​all ​CA ​state public health orders and policies​ regarding COVID-19​.​ All potential employees are required to show proof of COVID-19 vaccination upon an offer of employment unless a​n individual qualifies for a​ Religious or Medical​ exemption. ​​Employees who have approved exemptions must follow additional protocols where required, such as ​scheduled COVID-19 testing​ ​or other requirements​​ in accordance with CDC or state and local public health government orders.​

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Ability to Commute

• Palo Alto, CA 94301 (Required)

Ability to Relocate:

• Palo Alto, CA 94301: Relocate before starting work (Required)

Work Location: In person