What are the responsibilities and job description for the Manager - Strategic Broker Network position at L'Oreal USA, Inc?
Job Title: Manager - Strategic Broker Network
Division: Consumer Products Division (CPD)
Location: New York, NY - 10 Hudson Yards (or Chicago)
Reports To: Customer Team Lead-Strategic Broker Network
Who We Are:
For more than a century, L'Oreal has devoted its energy, innovation, and scientific excellence solely to one business: Beauty. Our goal is to offer each and every person around the world the best of beautyin terms of quality, efficacy, safety, sincerity and responsibility to satisfy all beauty needs and desires in their infinite diversity.
At L'Oreal Consumers Products, our mission is to democratize the best of beauty, and for us, beauty has to be sustainable. Our division holds the world's #1 beauty brand with L'Oreal Paris, the #1 makeup brand with Maybelline New York, the #1 natural brand with Garnier, as well as NYX Professional Makeup.
What Will You Do:
The Account Manager (Broker) is a unique role that provides an individual with the opportunity to be a business owner as well as a key contributor to the total Strategic Broker Network sales team. The experience gained within this role is vast, including customer facing experience across multiple accounts within the Food channel (all brands/all categories), team leadership with MPG Broker sales team, and exposure across multiple functions within the internal organization.Inthisunique role, your work will range from direct account management, strategizing and developing business recommendations with the MPG broker team, presentations to customers, to working collaboratively with cross-functional teams (BAL, Finance, CatDev, Retail Ops, Sales Ops).
Mission and defining characteristics
- Responsible for the execution of account strategy and overall retail account management to lead full execution and optimization of sales fundamentals. Proactively build profitability, drive and deliver gross and net budgets, and grow market share.
- Leverage entrepreneurial spirit to ideate, develop & implement customer strategy while consistently integrating latest trends and insights to modify as needed for Food channel acceleration.
- Category ownership and expert for the full CPD Brand portfolio.
- Partner with and guide MPG Brokers Sales Team to manage retail accounts, develop selling stories and presentations, and optimize reporting.
- Member of CPD Broker Sales team.
Main tasks
Customer Developer, Relationship Builder & Entrepreneur
- Drive a customer-centric omnichannel approach and build a strong relationship with all relevant stakeholders across multiple accounts, all L'Oreal categories.
- Analyze and define business opportunities and growth levers relevant to the accounts and customers, while also identifying scalable opportunities to implement across the channel. Selling is data and shopper focused.
- Develop and negotiate JBPs with buyers, within key accounts.
Category Owner & Support
- Drive category strategy and collaborate with Brand Activation team with respect to what is needed to win in Food, by category, in alignment with Brand priorities.
Team Manager
- Drive the business as customer leader, by collaborating with multifunctional team and animating peer functions: MPG Broker sales team, BAL, customer service/supply chain, finance, category development, analytics, Pep, Customer Marketing, Sales Ops, etc.
- Help develop new team members.
Results Driver & Contributor
- Lead with an achievement-oriented mindset
- Win dollar share of category with best-in-class brand growth
- Build and achieve the customer plan and results, by category
- Track sales and forecasting and proactively derive actions to address gaps and opportunities
Main interfaces
- Customer Team Lead
- Account Team members: MPG Broker Team, Sales Analytics Lead, Broker Business Developer, Customer Marketing, Account Sales Lead Counterparts
- Brand Activation
- Category Strategy & Development
- Centralized Support field teams: Brand, Commercial Finance, Operations and Supply
Qualifications/experience:
- 4 years' experience in commercial - customer-facing and internal brand strategy experience preferred
- College Degree required; Masters is a plus
- Strong knowledge of customer strategy and key levers as well as competitors
- Deep knowledge of beauty and personal care
- Ability to create an account specific selling story by utilizing a combination of syndicated data, POS and internal shipment information
- Effective Negotiator
- Strong ability to build trusting relationships with cross functional partners and with client
- Innovate in a collaborative manner
- Self-motivated, results and solution oriented, strategic thinker
- Superior time management, project management and prioritization skills
- Being present in the office three days a week is considered an essential function of all office-based roles for eligible full-time employees.
What's In It For You:
- Salary Range: (The actual compensation will depend on a variety of job-related factors which may include geographic location, work experience, education, and skill level)
- Competitive Benefit Package (Medical, Dental, Vision, 401K, Pension Plan)
- Hybrid Work Policy (3 Days in Office, 2 Days Work from Home)
- Flexible Time Off (Paid Company Holidays, Paid Vacation, Vacation Buy Program, Volunteer Time, Summer Fridays & More!)
- Access to Company Perks (VIP Access to L'Oreal's Internal Shop for Discounted Products, Monthly Mobile Allowance)
- Learning & Development Opportunities for Career Progression (Unlimited Access to E-learnings, Lunch & Learn Sessions, Mentorship Programs, & More!)
- Employee Resource Groups (Think Tanks and Innovation Squads)
- Access to Mental Health & Wellness Programs
As an integral part of our culture at L'Oreal, wellness is at our core. We not only offer a generous Benefits Package(Medical, Dental, Vision, 401K), we also offer flexible time off, work from home days, and a pension plan! Additionally, you will have access to companyperkssuch as Makeup, Skincare, and Fragrance! Employees receive a stipend for L'Oreal products as well as VIP Access to L'Oreal's Internal Shop for Discounted Products, and otherperkssuch as Monthly Mobile Allowance, discounted gym memberships, and ERGs.
Authorization to work in the United States on a full-time, permanent, ongoing basis is required. No immigration support/sponsorship offered for this role.
We are an Equal Opportunity Employer and take pride in a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.