What are the responsibilities and job description for the Customer Experience Representative position at L'Oreal USA, Inc?
SalonCentric, a wholly owned subsidiary of L'Oreal S.A. is headquartered in St. Petersburg, Florida and is the premier distributor of salon professional products in the USA. Created by L'Oreal USA in 2008 and operating in 48 states, SalonCentric has more than 550 business partners, 585 stores and 260 state and RDA stores. Together We Are Beauty! Our mission is helping salon professionals grow their businesses. And we love doing it! Whether we're narrowing down the perfect product assortment or giving advice face to face, we're here for salon pros every step of the way. While you don't need beauty industry experience to find the perfect SalonCentric job for you, we're looking for people who are passionate about giving salon professionals everything they need to thrive.
At SalonCentric we are committed to creating a Beautiful Place To Work. We understand that your career journey is unique, and we strive to offer an inclusive, diverse and equitable culture to foster your passion and enhance your skills.
We are thrilled to announce we are Hiring Customer Experience Representatives to our Customer Experience Team. This role will be based in beautiful St Petersburg FL and will report to the Manager, Customer Experience.
If you love problem-solving, have a proactive mindset, and are energized by helping others, we have the perfect opportunity for you! We are looking for a collaborative and positive team player with excellent communication and technical skills to join our team.
Job Summary: In this role you will provide customer service to a diverse group of assigned beauty professionals, salons and individual stylists as well as internal SalonCentric stakeholders utilizing the portfolio of L'Oreal Professional Product brands and partner brands represented by SalonCentric. You will work with the latest technology offering state of the art customer experiences.
What You'll Do:
* Responsible for direct interaction with customers to support them with order taking and resolution, case creation and information within established standard operating procedures and guidelines for our customer experience policy
* Use strong customer service ability to provide value added services in a timely and accurate manner to create moments that matter for our customers
Things You're Skilled In:
- Able to handle a high volume of calls, inquiries and difficult issues with tact and professionalism
- Outstanding telephone and interpersonal skills incl communicating with empathy
- Exemplary oral and written communication skills. Must possess good judgment and ability to make independent decisions within department protocols.
- Must be able to handle multiple tasks at one time with a high attention to detail.
- Demonstrates an enthusiasm and interest for all assigned tasks.
- Mosaic, Salesforce, SAP, AWS experience preferred
- Fluent oral and written English a must, fluent oral and written Spanish skills preferred
- Call center experience preferred
- High School diploma or equivalency
- Excellent computer skills using Microsoft Office software and data entry experience required
- Ability to work overtime when required
Working at SalonCentric has its perks!
- Competitive compensation packages
- Fantastic growth potential
- Medical, dental & vision coverage
- Short-term & long-term disability
- Maternity & paternity leave
- 401(k) with company match
- Generous employee discounts
- Employee assistance programs
- Paid holidays, vacation, personal time, and summer Fridays!
- Hybrid work schedule with both in-person and remote work
- This isn't a full list of the incredible benefits we offer. To learn more, head over to SalonCentric.com
Don't meet every single requirement? At L'Oreal, we are dedicated to building a diverse, inclusive, and innovative workplace. If you're excited about this role but your experience doesn't align perfectly with the qualifications listed in the job description, we encourage you to apply anyways! You may just be the right candidate for this or other roles!
We are an Equal Opportunity Employer and take pride in a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.
