ELEMIS- Sales & Training Coordinator

WHO WE ARE:

We are a skin wellness brand with an aromatherapist’s soul, an artist’s spirit, and a scientist’s commitment to results. An innovative and global British skincare brand with over 30 years of expertise and available in over 100 countries, we believe in ‘truth in beauty’. 

SUMMARY:

It’s an exciting time to join Elemis Skincare team as we build the infrastructure for rapid growth! The Account Coordinator role is a hands-on selling and training position. You are expected to achieve and exceed retail sales plans in an assigned market, through daily in-store execution, which includes, but is not limited to events, focus days, training of retailer associates, side by side selling & influencing of key stakeholders. Support and execute all brand initiatives. Ensure all merchandising updates are completed in a timely manner and inventory levels are in place to support growth at store level. Coordinators should plan on being in store 8 hours a day, 5 days each week, with ½ office day per week for administration. Typical work week is Tuesday through Saturday.  

ESSENTIAL RESPONSIBILITIES:

Sales 

• Achieve all sales goals as assigned by driving retail sales and executing strategies and initiatives within each retail partner. 
• Build strong relationships with store management and associates within multiple retail locations. 
• Influence retail partner market & store leadership, store associates & retail community to leverage sales opportunities. 
• Plan and execute in-store events & focus days ensuring sales targets are met and strong ROI is achieved. 
• Consistently implement structured Store Business Reviews for daily store visits as well as Market Business Reviews for leadership meetings. 
• Maintain strong in store presence, lead by example through selling and training. 
• Monitor ranking and competitive retail performance and report findings. 
• Schedule, plan and execute trainings, focus days, events, and brand initiatives at store level. 
  
  

Training & Management  

• Support RSTM to recruit, hire, inspire, develop, and retain productive freelancers. 
• Ensure all locations consistently support our product and marketing campaigns through customer interactions, trainings, and successful execution of visual direction. 
• Maintain a high level of knowledge of all products/brand as well as ingredients. 
• Provide best-in-class shopper experience to attract and retain customers. 
• Accountable for strengthening brand identity by creating visual merchandising consistency within each store and ensuring inventory and operational standards are met. 
• Train all retailer staff, management, and freelancers. 
• Inspire staff to sell the brand even when you are not in the store.  
• Prepare and plan for all trainings using education department approved tools and guides. 
• Weekly business review with your supervisor. 
• Develop, in partnership with supervisor, a call cycle/calendar, input schedule into outlook & update as needed. 
• Maintain case line/open sell unit quality and merchandising per best practice protocols. 
• Complete all reporting in a timely manner (freelance tracker, expense tracker, time sheets, etc.) 
• Ability to effectively manage call cycle schedule & focus door coverage frequency. 
• Additional tasks as assigned. 
  
  

Communication 

• Build open & collaborative relationships with all key stakeholders both in-store and within the retail community to influence brand growth and sales performance. 
• Meet all deadlines for requests including calendar, expenses, event recaps, etc. 
• Understand retail partner protocols, support, and adhere to their policies. 
• Provide weekly sales recaps. 
• Communicate with supervisor consistently throughout the business week. 
• Communicate with all stores within territory to review objectives vs. performance. 
• Inform store teams of all seasonal marketing activity well in advance to ensure proper set-up and preparation. 
  
  

Budget 

• Plan and manage T & E budget as assigned. 
• Plan and manage sample & GWP budget. 
  
  

Sustainability Responsibility 

• Ensure all duties carried out and actions completed in every aspect of your role, contribute to the short and long-term Sustainability Goals set-forth by the ELEMIS - Climate, Biodiversity & People Pillars 
  
  

QUALIFICATIONS & CHARACTERISTICS:

• A minimum of 2 years’ experience in prestige beauty and/or retail sales environment 
• Ulta and Sephora experience preferred. 
• You possess a high school diploma or equivalent. Aesthetics license recommended.  
• Candidates must be accountable and reliable with good time-management skills. 
• Candidates must be results-oriented and able to report sales at the end of their workday.  
• Goal driven with an ability to multi-task. 
• Must be creative and resourceful. 
• Must be creative in training product knowledge and motivation of daily/weekly objectives. 
• Strong interpersonal, organizational, and communication skills. 
• Enthusiastic, friendly, and positive energy. 
• Ability to plan and manage budgets (i.e., Sampling, event, and T&E budgets). 
• Ability to work collaboratively and build positive/effective business partnerships. 
• Strong financial acumen, with ability to read/analyze business reports, identify business gaps & opportunities as well as report stores & markets performance. 
• Strong communication skills. 
• Ability to use Microsoft Office Suite. 
• Demonstrate patience. 
• Ability to provide best-in-class customer service. 
• Ability to solve problems and resolve customer concerns. 
• Ability to work as a team and build strong relationships with key stakeholders. 
• Ability to work with all levels of management in a fast paced, high growth, changing environment. 
• Ability to stand for 4 hours or more. 
• Ability to work flexible schedule, including night, weekend and/or holiday shifts. 
  
  

This role will be based in the Chicago region.