What are the responsibilities and job description for the Senior Manager, Demand Planning (Brick & Mortar, E-Commerce) position at L'Occitane En Provence?
ABOUT MAISON L’OCCITANE EN PROVENCE
Born of a simple gesture in 1976, L’Occitane en Provence reveals the living power of flora, where the light of the sun meets the richness of the earth. With advanced expertise, we turn these natural treasures into sensorial, efficient experiences, as sustainable as possible and profoundly inspired by Haute Provencal nature. Our culture is built through everyday moments, how we behave, make decisions and show up for each other.
With Trust as our foundation, Curiosity as our compass, Excellence as our standard, we create lasting Impact for the people around us and our planet.
YOUR ROLE
As Senior Manager, Demand Planning (Brick & Mortar & E‑commerce), you are accountable for owning the end‑to‑end demand planning process for full‑price retail boutiques and E‑commerce across the United States and Canada. You are responsible for developing high‑accuracy sell‑through forecasts at the SKU‑by‑store (or store‑cluster) level using Anaplan to support sales targets while maintaining disciplined inventory levels.You will serve as a key planning partner to Retail Operations, Merchandising, Marketing, Supply Planning, Allocation, and FP&A, translating demand signals into executable supply plans and aligned financial outcomes. This role requires strong analytical rigor, cross‑functional influence, and hands‑on ownership of demand performance in a fast‑paced retail environment.
PROFILE
- Commercially minded, analytically driven leader with strong ownership of forecast accuracy and inventory outcomes
- 5–7 years of progressive experience in brick‑and‑mortar retail demand planning; omnichannel or E‑commerce exposure preferred
- Bachelor’s degree in Supply Chain, Business, Analytics, Engineering, Economics, or a related field.
- Proven experience working within a formal S&OP environment
- Advanced Anaplan demand planning user (PlanIQ, UX, workflows).
- Proficiency in Excel; Power BI and SQL are a plus.
- Knowledge of SAP a plus
- Demonstrated experience forecasting at SKU‑by‑store or store‑cluster level
- Strong business acumen with the ability to balance sales growth, service levels, and inventory health
- Advanced understanding of retail demand drivers, seasonality, promotions, and product launches
- Excellent communication and stakeholder management skills across cross‑functional teams
- Detail‑oriented with strong organizational and prioritization capabilities
- Highly analytical and data‑driven, with the ability to translate insights into action
- Proactive, resilient, and energized by fast‑paced, performance‑driven environments
- Collaborative, trusted partner who leads through influence rather than authority
ROLE RESPONSIBILITIES
- Demand Forecasting & Ownership
- Own and maintain a rolling sell‑through forecast for full‑price brick‑and‑mortar boutiques and E‑commerce across the U.S. and Canada using Anaplan
- Build demand plans from statistical baselines, layering in seasonality, traffic trends, promotions, events, weather, and store or channel changes
- Monitor forecast accuracy and bias, driving continuous improvement through root‑cause analysis
- Translate demand signals into clear inventory requirements to support sales objectives
- New Product and Promotion Planning
- Lead demand forecasting for new product launches, collections, and kits.
- Quantify promotional and event lifts and improve promotion forecast accuracy.
- Conduct post-launch and post-event analyses to refine future planning assumptions.
- S&OP & Cross‑Functional Alignment
- Lead the Retail full price and E-commerce Demand Review as part of the monthly S&OP cycle.
- Partner with FP&A to align demand plans with sales, budget, and OTB targets.
- Provide a clean demand hand-off to Supply Planning and Allocation teams.
- Retail & E‑commerce Collaboration
- Partner with Retail Operations on store openings, closures, and assortment or fleet changes
- Collaborate with Merchandising and Marketing on campaign calendars and go‑to‑market initiatives
- Ensure demand plans reflect channel‑specific strategies and operational constraints
- Performance Management & Continuous Improvement
- Track and report KPIs including forecast accuracy, forecast bias, service levels, and inventory health
- Identify opportunities to improve demand planning processes, governance, and Anaplan utilization
- Champion best practices in demand planning across retail and E‑commerce
- All other duties or projects as assigned
WHAT WE OFFER
- Comprehensive benefits package
- Annual discretionary corporate incentive bonus
- Competitive paid parental leave
- Generous employee discounts on our products
- The compensation for this role ranges from $95,000- $105,000 (based on skills, experience and with differentials applied if outside of NYC)
L’Occitane North America offers a competitive compensation package and a comprehensive benefit. L’OCCITANE is an equal opportunity employer. This means that, when making decisions about our employees’ careers with us, our main considerations are their ability to do their jobs and develop in their roles. One way we cultivate change is by creating a more diverse and inclusive workplace and organizational culture. As part of this, we are committed to building an environment that is free from discrimination and harassment where everyone feels respected and valued. We recruit positive-minded people who share our core values: entrepreneurship, team spirit, leading by example and authenticity – and our commitment to sustainability. Employment may be subject to verification of references and background check investigation.
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Salary : $95,000 - $105,000